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Understanding the tenancy agreement

How do I accept my tenancy agreement?

  • Once you have booked your room with us you will receive an email, titled 'Booking Offer Confirmation and Acceptance. 
  • In that email you will find a link to 'View' your agreement. Follow this link and log in with your email and password if prompted.  If you’ve not yet registered an account you will be asked to activate one using the email address taken when your booking was made.  
  • The following 'Accepting your Agreement' page contains all your booking and payment information as well the Terms and Conditions which you need to read and tick to confirm you have reviewed.
  • You can also download a copy of your Customer Agreement here and save for your reference.
  • Once you have read your agreement thoroughly and ticked to indicate that you have reviewed the booking details and terms and conditions, you can enter your password and click on the accept tenancy button.

Do I need to read the tenancy document?

Yes, it's really important you understand what you're agreeing to. If there's any terms or conditions which are unclear, or if you're still unsure, we recommend you contact our service centre. Once you've accepted your tenancy agreement, you are then entering into a contract. Any exemptions from this are in our cancellation policy.

What are tenant and guarantor details?

You are the tenant. Your guarantor is a person over the age of 25 that agrees to be responsible for paying any amount you owe to Unite Students in the event that you (the tenant) do not. Your guarantor will be listed in the tenancy agreement and also has to accept their own agreement. If incorrect guarantor information is provided, it could become a legal matter and mean that your contract is not valid.

What are accommodation details?

This is the address and block/flat/room number of your new home.

What is a tenancy period?

This is the period of time which you've agreed to be a tenant of Unite Students. The first date is the date you can move into the property, the last date is the last date you can move out of the property. This period of time cannot be changed once the tenancy agreement has been signed and returned. If you do not use the property for a period of time (for example, going to another address during the holidays or leaving earlier than the tenancy end date), you will still need to pay all of the rent that you've agreed to within the tenancy agreement. 

What are special conditions? 

These are any conditions outside our standard tenancy agreement that apply to your booking. It will state there are no special conditions applicable if there aren't any.

What is the completion of tenancy?

This is your Acceptance of the agreement that you complete online. By indicating that you agree you, the tenant and the guarantor will, upon completion of the Tenancy Agreement, create a binding legal contract.  You may choose to seek independent legal advice before accepting the agreement.

What are the tenancy terms and conditions?

These are the terms and conditions you're agreeing to when you sign our tenancy agreement.

What is a guarantor?

A guarantor is someone over the age of 25 who takes joint financial responsibility for your tenancy. If, for any reason, you are unable to pay an amount owed to Unite Students it is your guarantor’s responsibility to do so.

Questions related to your guarantor agreement

What is the guarantor agreement?

Your Guarantor also has to accept their own agreement. They will be sent an email by Unite Students titled 'Your Guarantor Agreement', which will contain their instructions and a link to view and accept their agreement.
Clicking on the link in the email will take your guarantor to a page requesting details to verify who they are for security purposes, i.e their date of birth.  These details are checked against the details provided when the booking was made.
The next page will contain the details of the Guarantor agreement. They'll need to review this carefully and accept when prompted, including at the bottom of the page.
A copy of the guarantor agreement is available to download during the process.

What happens if my guarantor doesn’t accept the agreement?

A guarantor is required for all customers who book directly with us. If your guarantor does not accept the agreement, your booking will expire and you could lose your room.
If your guarantor has not received their tenancy email we recommend double checking their inbox, junk and spam folders for the email address that was provided when the booking was made. If you need confirmation of the guarantor email that was provided, please contact our service centre.