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Understanding the agreement

How do I accept my tenancy agreement?

  • Once you have booked a room with us you will receive an email, titled 'Booking Offer Confirmation and Acceptance'. 
  • In that email you will find a link to 'Accept' your agreement. Follow this link and log in with your email and password if prompted.  
  • The following 'Accepting your Agreement' page contains all your booking and payment information as well the Terms and Conditions which you need to read and tick to confirm you have reviewed.
  • You can also download a copy of your Customer Agreement here and save for your reference.
  • Once you have read the page thoroughly and ticked to indicate that you have reviewed the booking details and terms and conditions, you'll need to enter your password (the same one you used to log in) and press the 'I Accept My Agreement' button at the bottom of the page.

Do I need to read the tenancy document?

Yes, it's really important you understand what you're agreeing to. If there's any terms or conditions which are unclear, or if you're still unsure, one of our friendly customer service advisors will be happy to speak to you on 0300 303 8642 or seek independent legal advice. Once you've accepted your tenancy agreement, you are then entering into a contract. Any exemptions from this are in our cancellation policy, such as our 14 day cooling off period or 'no place, no pay' policy. 

What are landlord details?

These are the details of your landlord – this lets you know who is responsible for the building you will be living in.

What are tenant and guarantor details?

You are the tenant. Your guarantor is a person over the age of 25 that agrees to be responsible for paying any amount you owe to Unite Students in the event that you (the tenant) do not. Your guarantor will be listed in the tenancy agreement and also has to accept their own agreement (see below). If false guarantor information is provided this is a legal matter and it could mean that your contract is not valid.

What are accommodation details?

This is the address and block/flat/room number of your new home!

What is a tenancy period?

This is the period of time which you've agreed to be a tenant of Unite Students. The first date is the date you can move into the property, the last date is the last date you can move out of the property. This period of time cannot be changed once the tenancy agreement has been signed and returned. If you do not use the property for a period of time (for example, going to another address during the holidays or leaving earlier than the tenancy end date), you will still need to pay all of the rent that you've agreed to within the tenancy agreement. 

What are special conditions? 

These are any conditions outside our standard tenancy agreement that apply to your booking. It will state there are no special conditions applicable if there aren't any.

What is the completion of tenancy?

This is your Acceptance of the agreement that you complete online. By indicating that you agree you, the tenant and the guarantor will, upon completion of the Tenancy Agreement, create a binding legal contract. If either the Tenant and/or the Guarantor do not fully understand the nature of that contract, you are welcome to speak with a member of our friendly customer service team on 0300 303 8641 or you may choose to seek independent legal advice before signing.

What are the tenancy terms and conditions?

These are the terms and conditions you're agreeing to when you sign our tenancy agreement. 

What is the guarantor agreement?

Your Guarantor also has to accept their own agreement. They will be sent an email by Unite Students too, titled 'Your Guarantor Agreement', which will contain their instructions and a link to 'Accept'.
  • The page they are taken to next will ask for some details to verify who they are for security purposes, i.e their date of birth.
  • The next page will contain the details of the Guarantor agreement. They'll need to review this carefully and accept when prompted, including at the bottom of the page.
  • They'll also be able to download copies of their agreement to save and keep on this page too.