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Find out how to get in touch with us

Get in touch

We have increased our availability to chat to you by email and WebChat to ensure you can hear from us as quickly as possible. Please see the following information, which will help if you do wish to speak with us:

  • If you have a query about coronavirus, please refer to the ‘Covid-19 FAQ’ linked above, which has many of the answers to common queries, such as what to do if you are not returning for your third term.
  • If you have recently emailed, we will have received your request. As long as we have received this before 10 April 2020, please rest assured that our team will action your request after this date.
  • If you have a general query, please chat with us live via WebChat or email us on
  • If you are reporting an on-site emergency, our Control Centre is available 24/7 by calling 0300 303 1611.

Thank you for your patience. Wherever we can, we will arrange a call-back with one of our advisors if you need additional support.