Contact Us.

Whether you want to talk to us about booking, your stay with us, or need to get in touch urgently, our friendly team are here to help.

Get in touch


In person

Living with us? Speak to a member of the team at reception in your property.



The quickest way to get answers to your questions. Available 8am - 8pm Mon to Fri & 9am - 5pm Sat to Sun.


Lines open 8am - 8pm Mon to Fri & 9am-5pm Sat to Sun. Call 0300 303 8642 (UK) or +44 203 9298 908 (International).

Email us

If you’re choosing a room, booking your room, booking a flat with friends, or completing your booking, our Sales Team are here to help.

If you are living with us or you’ve already booked your room for next year, the Customer Services Team can answer your questions.

In an emergency

To report an on-site emergency, please call 0300 303 1611.

Our Emergency Control Centre is open 24 hours a day, 365 days a year.

Booked through your university?

If you booked your room through your university you may need to get in touch with them, or directly with the property you have booked at to find an answer to your question.

Check the information that your university has sent you, or with your University Accommodation Office for details of who to contact about your booking or stay.