Together we aim to create an environment where our residents and employees feel safe and a sense of belonging in our properties.

Our aim is to take all necessary steps to ensure our community remains a positive one, which promotes personal responsibility, positive relationships and experiences. We understand that sometimes individuals will behave in a way that undermines our community values, in these situations we aim to take proactive intervention to de-escalate concerns at the earliest opportunity, recognising the impact that these negative behaviours can have on others.

Everyone, including your visitors, has a part to play in developing a positive and inclusive environment. In your tenancy agreement you’ll find specific obligations relating to behaviour that you need to follow.

You should not use your room, your flat or the property for anything improper, immoral or illegal. You should also not use the property or act in any way which may, in our reasonable opinion, cause a nuisance, damage or annoyance to the other tenants of the Property, or neighbours, or any other person.

You should not:

Smoke in the Property (including E-cigarettes).
Cause any noise which, if made within the Room, can be heard outside the Room or, if made within the Flat Common Areas can be heard outside the Flat Common Areas and which causes any disturbance to others.
Keep or use illegal drugs or psychoactive substance.
Keep or use any firearms, knives (other than kitchen knives), or any other weapons.
Harass, threaten or assault any other tenants, their guests, our employees or any other person.
Tamper with our fire prevention systems and control equipment (including not maliciously, recklessly or negligently activating such fire prevention systems).
Use designated fire escapes except for the purposes of emergency escape.
Keep, store or use any gas or oil heater or other fuel burning appliance in the Property, including candles and any other flame lit device.
Keep any animal, bird, insect or reptile.
Erect any external wireless or television aerial or satellite dish at the Property or hang clothes or fabrics out of the windows or doors of the Property.

There’s a few differences for Scotland, for specific terms Please click here.

What happens to me if there is a conduct issue?

If things go wrong, we’ll handle it based on our Support to Stay Framework. Our goal is always to de-escalate and resolve concerns as early as possible. We use a phased approached to managing concerns, grading things, as low, medium, high and critical based on how bad or frequent the concern is. If it’s a serious incident or repeated issue, it might lead to ending your tenancy.