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Dedicated and friendly staff

Whatever the problem, you’ll see a team of friendly faces in your building throughout the day who can help you out or point you in the right direction. As well as our front desk staff, our staff include maintenance engineers, housekeepers, security staff and a dedicated welfare lead, who’s trained to deal with any welfare related issues.
Male member of Unite Students staff handing a female student a parcel

The Common Room

The Common Room is our student to student advice and guidance site, so you can look up health, financial and student life blogs and vlogs from our team of student writers. We also write some articles based on our extensive research.
Two students talking in common room

Introducing the MyUnite app

Our popular MyUnite app offers a quick and easy way to ask for help, whether you want to make a maintenance request, or report anti-social behaviour by other students, you can do so easily and quickly.
MyUnite app by Unite Students open on a mobile device

Active listening

Our staff all have active listening training, and there are welfare leads in each city who actively find ways to boost student welfare. We also give you access to a Nightline service, so you can call them if you need someone to talk to through the night.
Member of Unite Students team with student

I met a student who had not long checked in at St Luke’s View and wasn’t getting on with her flatmates – she felt quite alienated from them. I made her a cup of tea and we had a chat. When I realised how upset she was I discussed the option of moving rooms with her. She seemed really grateful for the alternative and we started the moving process.

Becky Bower, Service and Sales Supervisor, St Luke's, Liverpool

Paying attention

Responding quickly when one of our students asks for help is one thing. Anticipating when someone could do with a bit of help or understanding when something’s not quite right is another. We respect the fact that you may want to get on with things on your own and deal with any problems in your own way.
We also believe that most people are able to do so. Our people are nonetheless extensively trained, not only in dealing with student’s day-to-day needs but in noticing and taking the initiative when someone’s behaviour suggests they could do with help.
Female member of Unite Students team talking to a student on sofas