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Got a query?

Find the answer in our help and advice section.

Getting in Touch

Call us on 0300* 303 8642 or from overseas on +44 117 302 7399.
  • Monday – Friday: 9am – 8pm
You may find that there are quicker answering times between 10am – 1pm and 2pm – 5pm. Our advisors are also available on WebChat (in the bottom right hand corner) between 9am – 5pm Monday – Friday.
We look forward to speaking with you.
* Any call to our 0300 numbers will be completely free if you have bundled minutes within your mobile or landline tariff, otherwise it will be charged at the same rate as a local landline.


Aberdeen cityscape
Interested in booking a room in Aberdeen?  Our local team will be happy to help;
  • 0300 303 8651 or from overseas on 0117 302 7477.

Newcastle and Durham

The Tyne Bridge and Durham Castle
If you are interested in booking a room in Newcastle or Durham, our local team will be happy to help;
  • 0300 303 8635 or from overseas on 0117 302 7439

Short stays

Group of students sat in a circle talking
We offer flexible short stay accommodation throughout the academic year, available across various cities and properties. From studio apartments to shared flats, you can choose to live independently, with friends or with new flat mates. 

Group bookings

Group of students taking a selfie
Looking to book with friends? With a wide range of shared flats to choose from in great locations across the UK, we offer the option for you and your friends to book a flat together, subject to availability.  

Member of Unite Students staff with a customer

Got a question?

From making your booking through to checking out - your questions answered.
Sign at Unite Students reception

Feedback and complaints

We hope you never have cause to complain but sometimes we can get things wrong.
Chinese student

International agents

Contact us if you are interested in becoming a partner of Unite Students.
WeChat QR code


Contact our team in China on WeChat!
Scan the QR code or search ‘UnitestudentsChina’.