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Got a query?

Find the answer in our help and advice section.

Getting in Touch

We have increased our availability to chat to you by email and WebChat to ensure you can hear from us as quickly as possible. Please see the following information, which will help if you do wish to speak with us:
  • If you have a query about coronavirus, please refer to the ‘Covid-19 FAQ’ linked above, which has many of the answers to common queries, such as what to do if you are not returning for your third term.
  • If you have recently emailed, we will have received your request. As long as we have received this before 10 April 2020, please rest assured that our team will action your request after this date.
  • If you have a general query, please chat with us live via WebChat or email us on
  • If you are reporting an on-site emergency, our Control Centre is available 24/7 by calling 0300 303 1611.
Thank you for your patience. Wherever we can, we will arrange a call-back with one of our advisors if you need additional support.


Aberdeen cityscape
Interested in booking a room in Aberdeen?  Our local team will be happy to help;
  • 0300 303 8651 or from overseas on 0117 302 7477.

Newcastle and Durham

The Tyne Bridge and Durham Castle
If you are interested in booking a room in Newcastle or Durham, our local team will be happy to help;
  • 0300 303 8635 or from overseas on 0117 302 7439

Short stays

Group of students sat in a circle talking
We offer flexible short stay accommodation throughout the academic year, available across various cities and properties. From studio apartments to shared flats, you can choose to live independently, with friends or with new flat mates. 

Group bookings

Group of students taking a selfie
Looking to book with friends? With a wide range of shared flats to choose from in great locations across the UK, we offer the option for you and your friends to book a flat together, subject to availability.  

Member of Unite Students staff with a customer

Got a question?

From making your booking through to checking out - your questions answered.
Sign at Unite Students reception

Feedback and complaints

We hope you never have cause to complain but sometimes we can get things wrong.
Chinese student

International agents

Contact us if you are interested in becoming a partner of Unite Students.
WeChat QR code


Contact our team in China on WeChat!
Scan the QR code or search ‘UnitestudentsChina’.