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Got a query?

Find the answer in our help and advice section.

Call us

Call us on 0300* 303 8645 or from overseas on +44 117 302 7399.
If you have booked a room with Unite Students through your University please click here for property contact details.
Our opening hours (GMT) are:
  • 8:00am-8:00pm Monday to Friday
  • 9:00am-6:00pm Saturday
* Any call to our 0300 numbers will be completely free if you have bundled minutes within your mobile or landline tariff, otherwise it will be charged at the same rate as a local landline.
We receive lots of calls between 12pm – 2pm each day, you might find that you have to wait longer than usual if you call between these times. The best time to call is between 9am – 10am or 4pm – 5pm!

Short stays

Group of students sat in a circle talking
We offer flexible short stay accommodation throughout the academic year, available across various cities and properties. From studio apartments to shared flats, you can choose to live independently, with friends or with new flat mates. 

Group bookings

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Looking to book with friends? With a wide range of shared flats to choose from in great locations across the UK, we offer the option for you and your friends to book a flat together, subject to availability.  

Member of Unite Students staff with a customer

Got a question?

From making your booking through to checking out - your questions answered.
Sign at Unite Students reception

Feedback and complaints

We hope you never have cause to complain but sometimes we can get things wrong.
Chinese student

International agents

Contact us if you are interested in becoming a partner of Unite Students.
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Contact our team in China on WeChat!
Scan the QR code or search ‘UnitestudentsChina’.