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Call us

Call us on 0300* 303 8645 or from overseas on +44 117 302 7497.
Our opening hours (GMT) are:
  • 8:00am-8:00pm Monday to Friday
  • 9:00am-6:00pm Saturday
* Any call to our 0300 numbers will be completely free if you have bundled minutes within your mobile or landline tariff, otherwise it will be charged at the same rate as a local landline.
We receive lots of calls between 12pm – 2pm each day, you might find that you have to wait longer than usual if you call between these times. The best time to call is between 9am – 10am or 4pm – 5pm!

Email us

Account Enquiry
Want a shorter stay?
We are receiving a lot of emails at the moment, we’re really keen to help but it may take a few days for us to respond. Don’t worry, we’ll get to your query shortly or you can use to manage your booking.

Chat with us Live

We are available to chat and help with your enquiry Monday to Friday 10am to 4pm.

How can we help you? *

Got a Query?

Some of our most asked questions and queries are...
Q. How can I check when my payment is due and how much I owe?
A. You can easily check this in your My Account area. Log in with your email and password. If you have a query about your payments and you’re already staying with us, you should speak with the team at reception. If you are not living with us and have a query about a payment, speak with us on 0300 303 8642.
Q. Got a question about completing your new tenancy agreement to secure your room with us?
A. Take a look at our guide for completing your tenancy agreement.
Q. Need to report something that needs to be fixed?
A. Raise a Maintenance Request via My Account, or via the MyUnite app. The request goes straight to our dedicated maintenance teams.
We also have a really useful set of Frequently Asked Questions if you have a different query.


There are lots of ways to give feedback including chatting to any of your property team or posting to our Twitter or Facebook.
We hope you never have cause to complain but sometimes we can get things wrong. We really value your feedback when we do as it helps us put things right, make improvements and stop it happening again. To make a complaint, please check out our Feedback and complaints page.