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Help≥Booking

Booking

BillsWhere can I add or update my payment details?What bills do I need to pay?Do I have to pay council tax?Do students have to pay TV licence?

Booking through universityWhat do I do if I have booked a room through the university?

Contents insuranceDo I need to buy contents insurance for my room?

Covid-19Is my building opening in September?

Deposits and advanced rentWhat is advance rent? Do I still need to pay a deposit?I can’t afford to pay an Advance Rent Payment right now, can I still book?

Dual occupancyCan I share a studio room with someone else?

Extend or Short stayCan I extend my tenancy?

FlatmatesWho will I be living with?Can I choose who I live with?

Group bookingCan I book a flat with friends?

Making a bookingHow do I book a room? When rooms are released for the next academic year?

ParkingIs there parking available at my property and how much does it cost?

PaymentsHow can I make a payment?Can I pay by bank transfer?What is an instalment schedule, and how many instalments will I have?How do I check my rent instalments?I haven't paid rent yet, can I still move in?What happens if I can't make a payment?What should I do if my Direct Debit fails?I can't process my payment on the website. What should I do?What happens if I can't pay because I haven't received my loan yet?What is a charge?

RebookingI'd like to rebook. Can I rebook the same room next year?

Room allocationHow do rooms get allocated?Can I choose who I live with?

Short staysHow long can I book my stay for?Can I stay for the summer?

Student supportI have a medical condition that I need to let you know about. How should I do this?

ViewingCan I view the property and room before booking?