Help≥Booking
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Booking

BillsWhat bills do I need to pay?Do I have to pay council tax?Do students have to pay TV licence?Where can I add or update my payment details?
Booking through universityWhat do I do if I have booked a room through the university?
Check-inIs my building opening in September?
Contents insuranceDo I need to buy contents insurance for my room?
Deposits and advanced rentWhat is advance rent? Do I still need to pay a deposit?I can’t afford to pay an Advance Rent Payment right now, can I still book?
Dual occupancyCan I share a studio room with someone else?
Extend or Short stayCan I extend my tenancy?
FlatmatesCan I choose who I live with?Who will I be living with?
Group bookingCan I book a flat with friends?
Making a bookingHow do I book a room? When rooms are released for the next academic year?
ParkingIs there parking available at my property and how much does it cost?
PaymentsHow can I make a payment?Can I pay by bank transfer?What is an instalment schedule, and how many instalments will I have?How do I check my rent instalments?I haven't paid rent yet, can I still move in?What happens if I can't make a payment?What should I do if my Direct Debit fails?I can't process my payment on the website. What should I do?What happens if I can't pay because I haven't received my loan yet?What is a charge?
RebookingI'd like to rebook. Can I rebook the same room next year?
Room allocationCan I choose who I live with?How do rooms get allocated?
Short staysHow long can I book my stay for?Can I stay for the summer?
Student supportI have a medical condition that I need to let you know about. How should I do this?
ViewingCan I view the property and room before booking?