Our pledge to you

We know it’s important to feel safe and secure in your university home. We asked what you need. Now, we’re taking action.Here’s how we’ll keep you safe Close

Help≥Booking

Booking

BillsWhere can I add or update my payment details?What bills do I need to pay?Do I have to pay council tax?Do students have to pay TV licence?

Booking through universityWhat do I do if I have booked a room through the university?

Contents insuranceDo I need to buy contents insurance for my room?

Deposits and advanced rentWhat is advance rent? Do I still need to pay a deposit?

Dual occupancyCan I share a studio room with someone else?

Extend or Short stayCan I extend my tenancy?

FlatmatesWho will I be living with?Can I choose who I live with?

Group bookingCan I book a flat with friends?

Making a bookingHow do I book a room? When rooms are released for the next academic year?

ParkingIs there parking available at my property and how much does it cost?

PaymentsHow can I make a payment?Can I pay by bank transfer?What is an instalment schedule, and how many instalments will I have?How do I check my rent instalments?I haven't paid rent yet, can I still move in?What happens if I can't make a payment?What should I do if my Direct Debit fails?I can't process my payment on the website. What should I do?What happens if I can't pay because I haven't received my loan yet?What is a charge?

RebookingI'd like to rebook. Can I rebook the same room next year?

Room allocationHow do rooms get allocated?Can I choose who I live with?

Short staysHow long can I book my stay for?Can I stay for the summer?

Student supportI have a medical condition that I need to let you know about. How should I do this?

ViewingCan I view the property and room before booking?