Help≥Booking
¿

Booking

BillsWhat bills do I need to pay?Do I have to pay council tax?Do students have to pay TV licence?Where can I add or update my payment details?
Booking through universityWhat do I do if I have booked a room through the university?
Check-inIs my building opening in September?
Contents insuranceDo I need to buy contents insurance for my room?
Deposits and advanced rentWhat is advance rent? Do I still need to pay a deposit?I can’t afford to pay an Advance Rent Payment right now, can I still book?
Dual occupancyCan I share a studio room with someone else?
Extend or Short stayCan I extend my tenancy?
FlatmatesCan I choose who I live with?Who will I be living with?
Group bookingCan I book a flat with friends?
Making a bookingHow do I book a room? When rooms are released for the next academic year?
ParkingIs there parking available at my property and how much does it cost?
PaymentsWhy is my credit no longer showing on my statement?How can I make a payment?Can I pay by bank transfer?What is an instalment schedule, and how many instalments will I have?How do I check my rent instalments?I haven't paid rent yet, can I still move in?What happens if I can't make a payment?What should I do if my Direct Debit fails?I can't process my payment on the website. What should I do?What happens if I can't pay because I haven't received my loan yet?What is a charge?
RebookingI'd like to rebook. Can I rebook the same room next year?
Room allocationCan I choose who I live with?How do rooms get allocated?
Short staysCan I stay for the summer?How long can I book my stay for?
Student supportI have a medical condition that I need to let you know about. How should I do this?
ViewingCan I view the property and room before booking?