Can you tell me what measures have been undertaken to clean my property ahead of check-in?
We have adapted our properties and our ways of working to ensure Covid-19 risks are minimised. These are the things we will do for every customer, across every property to provide a clean, safe and secure environment:
Provide hand sanitising stations in all receptions and welcome areas.
Install customer service screens in reception areas to protect students and staff.
Follow Public Health England guidance on social distancing, hand washing and PPE, adjusting our processes and procedures as needed.
Ensure all high-touch points in communal areas are frequently sanitised.
Provide all our staff with extra training and guidance to help keep students and employees safe and secure.
Display clearly visible guidance posters and signs to act as reminders about social distancing and frequent hand washing.
Our Clean+ six-stage cleaning and inspection process will be implemented across student rooms in all properties.
All staff will wear full PPE when cleaning and sanitising bedrooms, kitchens and bathrooms before new students arrive.