Can you tell me what measures have been undertaken to clean my property ahead of check-in?

We have adapted our properties and our ways of working to ensure Covid-19 risks are minimised. These are the things we will do for every customer, across every property to provide a clean, safe and secure environment: 

• Provide hand sanitising stations in all receptions and welcome areas.

• Install customer service screens in reception areas to protect students and staff.

• Follow Public Health England guidance on social distancing, hand washing and PPE, adjusting our processes and procedures as needed.

• Ensure all high-touch points in communal areas are frequently sanitised.

• Provide all our staff with extra training and guidance to help keep students and employees safe and secure.

• Display clearly visible guidance posters and signs to act as reminders about social distancing and frequent hand washing.

• Our Clean+ six-stage cleaning and inspection process will be implemented across student rooms in all properties.

• All staff will wear full PPE when cleaning and sanitising bedrooms, kitchens and bathrooms before new students arrive.