I've received an email about a check-in appointment but it doesn't look right. What should I do?
We're aware that some customers have received an email from us thanking them for booking a check-in appointment. This email was sent in error and should be ignored. We're very sorry for any confusion caused.
If you have already booked a check-in slot, you can double-check your time in the MyUnite app, where you can also change to another slot up to 24 hours before your check-in day.
If you haven't yet chosen your check-in slot and told us when you plan to arrive, you should do so via the MyUnite app.
Check-in in the app isn't available for all of our properties. Where this is the case, your property team will be in touch with you directly to arrange your arrival time.