Moving in day questions
What happens if I arrive and no one is there (out of hours and in office hours)?
Once you arrive at the property, you can call our Emergency Control Centre on 0300 303 1611 and a member of our team will come to help you move in to your new home!
How can I get directions to the property?
The easiest way to get directions to your property is to search for the postcode on Google maps and find the directions there. You can find your property's address on your property's page within the Welcome section.
Find your property here.
I have been given a time slot but I might miss it.
That's fine, you can arrive at any time that is best for you. If this is going to be out of hours and there is nobody at reception to let you in, once you arrive at the property, you can call our Emergency Control Centre on 0300 303 1611 and a member of our team will come to help you move in to your new home!
Can my family or friends stay for a few nights after dropping me off?
It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.