You can expect to see plenty of staff around welcoming you to the property, ready to help with any queries you may have.
When you first arrive, it's best to make your way to the sign-posted check-in desks to collect your keys. It can be a busy time so make sure you plan your arrival time wisely. There will be refreshments during busy periods in case there is a short wait.
Before you check in
Connect with your flatmates
You can use uChat on our MyUnite app to connect to your flatmates before you move in.
Can I have post delivered to the property even though I am not there yet?
We can keep post for up to 14 days, as long as it is in the name of someone who lives in our building. If you are due to move in and need to get something delivered, please make sure this is within 14 days of the start of your tenancy.
Can you store my luggage if I get it delivered to site before I arrive?
As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.
Do I need to buy contents insurance for my room?
When you book with us the personal items inside your room are automatically insured against fire, flood, theft and accidental damage by our partners Endsleigh. You can check what is covered in your policy here.
I haven't paid rent yet, can I still move in?
It's really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.
Can I move in early?
Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier it may be possible to book an additional short stay tenancy and you will be charged for any additional nights. Please enquire using our short stays form.
Moving in day
Arrival time
You can move in from 8am on or after the start date of your Tenancy Agreement. If you are planning to move in outside of our reception opening hours, please contact our emergency contact centre on 0300 303 1611.
Collecting your keys
You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.
Where to unload
Parking varies from property to property but there is generally limited drop off parking available. For more information, please take a look at the check in information on your property's welcome page.
Meet the team
They'll be ready and waiting to check you in and tell you everything you need to know!
Moving in day questions
What happens if I arrive and no one is there (out of hours and in office hours)?
Once you arrive at the property, you can call our Emergency Control Centre on 0300 303 1611 and a member of our team will come to help you move in to your new home!
How can I get directions to the property?
The easiest way to get directions to your property is to search for the postcode on Google maps and find the directions there. You can find your property's address on your property's page within the Welcome section. Find your property here.
I have been given a time slot but I might miss it.
That's fine, you can arrive at any time that is best for you. If this is going to be out of hours and there is nobody at reception to let you in, once you arrive at the property, you can call our Emergency Control Centre on 0300 303 1611 and a member of our team will come to help you move in to your new home!
Can my family or friends stay for a few nights after dropping me off?
It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.
Liam's moving in day
Liam Macauley, a 2nd year student studying at Bath Spa, created a video of check in day at our Bath properties.
Moving in day experience
We spoke to students on moving in day to find out how they found the experience.
