Common questions before you move out
My flatmate didn't help to clean the kitchen. What do I do?
We recommend you first discuss the cleaning with your flatmates and work out an agreed time for cleaning before you all check out so that the work is divided fairly between you. Once you have moved out, we complete the check-out inspection. We will make any appropriate charges, which will apply to everyone in the flat, if the flat hasn't been cleaned to a certain standard.
My flatmate has left food in the freezer. What do I do?
Speak with your flatmates in advance to make sure all cupboards and the fridge/freezer will be left empty. Double check before you leave as anything that is left once the whole flat has checked out may incur a charge to remove.
The microwave has been broken; will we be charged for it?
We do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility then we will only charge that person. If no one accepts the responsibility for damages in a communal area then the charge will be split between everyone in the flat. If this happens, you can discuss this further with a member of our reception team.
I forgot to put on the inventory that there was some damage when I moved in. Will I be charged?
Possibly yes, this is to be fair and consistent with our approach. We encourage you to complete the inventory thoroughly when you first move in. We also document any damage on our own inspections so you may find that we have a record of this damage, please speak to your reception team for more information.
Can I make repairs myself?
No, for health and safety reasons all repairs must be carried out by the property maintenance team. Please let us know about any maintenance issues by logging a maintenance request through the MyUnite app.
My Blu-Tack won't come off the wall, what can I do?
Please speak to your reception team as they may be able to offer advice on products that can help to remove it.
Can I leave things in my room if I've rebooked for next year?
If you have a valid tenancy covering the time period, then yes you can. We just ask you to label any items in shared areas to confirm that they belong to you and not to someone else who has already checked out. This will help our cleaners.
If your booking finishes in June or July and your next tenancy starts in September, you will need to arrange a Summer Short Stay tenancy to bridge the gap. Summer tenancies are usually available at a discounted rate and allow you to leave your things in your summer room (depending on availability).