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Logging in FAQs

How do I get the MyUnite App?
The MyUnite app can be easily downloaded for free from the App Store (iOS) or Google Play store. How do I log in to the MyUnite App?
If you booked your room on our website or over the phone you will have provided an email address and set up a password. Use those same credentials to log in to the app.
If you booked your room through your university you will be able to set up a password within the app by clicking on "Need a new password?". Follow those steps to create a new password. The email address should be the one you provided at check-in or the one allocated to you by your university.
If you have any problems logging in please contact your Reception or email MobileAppSupport@unitestudents.com.
How do I reset my password?
You can get a new password by following the link on the login screen of the MyUnite app.
Will the app work on my phone, tablet or other device?
The MyUnite app supports Apple iOS devices with iOS version 8 onwards and Android devices with JellyBean or later installed.
 

uChat FAQs

With uChat, customers staying in a shared flat can connect with their flatmates before they arrive, and whilst living with us.

I have access to more than one chatroom. Which one should I use?
Each tenancy booking you have with us will appear as a separate chat room. You can access the chat window of any chat room you have access to. Take a look at a chat room's friends list to find out who else has opted into that chat.
I want to report someone's behaviour in uChat. How do I do this?
All users have the option to report a chat room. To do this, simply navigate to the chat room selection screen and tap report a problem. You will then be asked to fill in a form, outlining the issue. This will be reviewed by our Moderation Team and actions will be taken as appropriate.
I have changed my room but I can only see the chatroom for my old booking. How do I update this?
If you think you are seeing the wrong chatroom, please contact MobileAppSupport@unitestudents.com who will be able to update this for you.
I can't see uChat in the main menu of the app. How do I get access to it?
uChat is currently only available for customers living in a shared flat, so if you are living in a studio you will not be able to access it. If you are living in a shared flat but can't access uChat, please email MobileAppSupport@unitestudents.com so we can investigate this for you.
If you have any further issues related to uChat, please email MobileAppSupport@unitestudents.com with a description of the issue (with screenshots if possible) and your Customer ID. 
 

Useful Information FAQs

In the Useful Information section of the app, you'll find plenty of information on your room, home and city.

Useful Information isn't showing the correct room and property information for my booking. How can I fix this?
If you have updated your booking with us (for example moved rooms or properties) and are still seeing information related to an old room, flat or property, you should log out and back into the app. This should refresh the content in the app.

If you think you are still seeing the wrong information please email MobileAppSupport@unitestudents.com with a description of the issue.
 

Maintenance Requests FAQs

If there's something wrong with your room or flat, report it quickly through our Maintenance Request feature.

How do I raise a maintenance request?
Once you're logged into the MyUnite app navigate to the Maintenance Request section. From here you can let us know where the problem is and what has gone wrong. You can add some pictures too if that helps describe the issue. We'll keep you updated with progress on the issue through notifications on the app.
If the MyUnite app isn't allowing you to submit a request and you've entered a location, type of problem and description please contact MobileAppSupport@unitestudents.com.
 

Parcel Notifications FAQs

There's no need to worry about missing your parcel as we'll take it in for you during our opening hours, store it safely for up to a week, and notify you of its arrival through the app.

When do I receive parcel notifications?
The MyUnite app will inform you if reception is holding a parcel for you. Any post that fits into your personal mail box is not logged via the app and you won't receive notifications for that – just check your mail box as normal.
 

Noise Complaints FAQ

Noise complaints can be reported quickly and easily with the MyUnite app.

Locked Out Request FAQ

With the app's Locked Out Request feature you can quickly and easily send a request to our 24-hour Emergency Control Centre who will arrange for a member of our dedicated on-site Service and Safety team to assist you.

Laundry FAQs

How do I login to the Unite Students Laundry app?
The Your Laundry app uses a separate login to the MyUnite app. You can register a new login when you first launch the app. There's a link in the MyUnite app that will take you straight to the Your Laundry app in the app store for your phone. 

Other Questions

Why can't I see all of the features referenced above?
In order to use all the features, of the MyUnite app you need to be checked in to your room. Before that, you will still be able to access uChat* and Useful Information features.
If you are checked in but are still not seeing all the features the team on reception at your property will be able to amend this for you.
*uChat is only available for customers living in a shared flat.
What do you do with my data?
Any data you enter into the MyUnite app is only used to log you in and to take care of the maintenance issues you've raised. The data is used within our systems but we don't use the data you provide via the app for any other purpose.
We do track usage of the app both anonymously for trends and user logins to ensure our students are getting the most out of the app and to inform future developments.
How do I receive notifications from the MyUnite app?
When you first use the MyUnite app it is set to send you notifications. Sometimes there can be a delay of up to 30 minutes for a notification to come through if our systems are particularly busy.
Please note, push notifications are not currently available for messages sent within uChat.