How can I make a payment?
When you make your booking, you can choose to pay in full or by instalments using a credit card, debit card or direct debit. The types of bank cards you can use are: Visa, Visa Electron, Mastercard, Maestro and UnionPay. If you choose to pay in full, you will still be required to have a guarantor. Please ensure you have the cardholder's permission before using the card details for upfront payments or rent instalments.
You can pay by credit/debit card or direct debit. You select your payment method when booking. If you need to add your rent payment details you can do this in My Account, or you can contact us
If you are looking to make a payment, you can do this in My Account on the payment tab.
If you are making a payment on behalf of a customer, you can also do this through our website on the make a payment page. Please ensure you have the customers' full name and booking code available when making a payment so that we can allocate this to the correct account.
If you are unable to pay by these methods, on exception we allow customers to pay via bank transfer. Please speak to your property team for further information on this.