Changes to tenancyI want to cancel my booking due to Covid-19. Can I do this?I’d like to move to a different flat/property. Can I do this?I am due to move into my property, but would like to delay my arrival. Can I do this? I want to go home but plan to return to my property. Will I be refunded for the time I’m away?
Check-inCould more people move into my flat after I have checked in?Could my household grow or change after check-in?How many people can help me move in?Who will be in my ‘household’ when I move into my new accommodation?I have a disability and need additional help when moving in. Can I bring more than one person with me?Will all customers be tested for Covid-19 before they are allowed to move into the property?Will the whole flat have to isolate every time a new flatmate moves in?What happens if I need to delay my arrival due to Covid-19?Do I need to socially distance from my flatmates in our flat for the first two weeks?I haven’t moved in yet. If my flatmates are self-isolating, will I move into another flat?
CleaningWhat does Clean+ mean?Will you clean my flat?Can you tell me what measures have been undertaken to clean my property ahead of check-in?How will Unite Students keep my building clean?
Concerned about Covid-19?How is Unite Students supporting students through the Covid-19 pandemic?
Covid-19My property is in Wales. Where can I find the latest Government guidelines on Covid-19?My property is in England. Where can I find the latest Government guidelines on Covid-19?My property is in Scotland. Where can I find the latest Government guidelines on Covid-19?Am I allowed to have guests?
GuestsIf there are more than 6 people in my household, does this mean we are not allowed any guests?If I'm having a guest to stay, how do I know if my flatmate is doing the same?Am I allowed to have guests?
Health and safetyWhere can I find more information about Covid-19?If I test positive for Covid19, what should I do? How long do I need to self-isolate for?What should I do if I become unwell? If someone within my flat gets Covid-19, does the rest of the flat need to isolate?Do I have to wear a face covering in the lifts and common areas?Do I have to wear a face covering in the communal areas of my flat?How many people will be able to use the lifts at any one time?I have an underlying health concern that might make me vulnerable to Covid-19. If my flatmate gets Covid-19, will you relocate them or me?I’m showing symptoms of Covid-19, how long do I need to self-isolate for?I'm feeling anxious and worrying more than I think is usual. What should I do?Can I use the gym?I’m going on holiday in half term, do I need to self-isolate when I come back home?What should I do if I'm self-isolating, but have a maintenance issue?I’m self-isolating, but hear the fire alarm. What should I do?
Living togetherI've heard you have a new 'Home Charter', what is it and how does it help me?How will common spaces be managed to ensure no more than 6 people are using them at a time?If there are already 6 people in a common area, am I still allowed to use it?What will happen if there is a gathering of more than 6 people in the property?Will there be fewer people in my flat because of Covid-19?Can I use the kitchen?
Local lockdownHow will it be decided when a floor or whole property needs to go into lockdown?Can I still move into my flat if there's a spike in Covid-19 or lockdown in the city I'm moving to?My property is in Wales. Where can I find the latest Government guidelines on Covid-19?My property is in England. Where can I find the latest Government guidelines on Covid-19?My property is in Scotland. Where can I find the latest Government guidelines on Covid-19?If we keep having to lock down and/or self-isolate, will you release me from my contract if I choose to leave?
Self-isolationIf my flatmates are coming from overseas, will they have to self-isolate?If my flatmate needs to self-isolate when they arrive, will they do this in my flat or in a separate area of the property?If I have to self-isolate, can I still leave my flat to get food and exercise?What is the procedure for self-isolating?Can I receive food deliveries whilst self-isolating?Can I go home if someone in my flat tests positive for Covid-19 or has symptoms?How can I let you know that I’m self-isolating?How can I get tested for Covid-19?What if I registered as self-isolating, but have tested negative?What do I do about sharing a bathroom while I'm self-isolating?If I've come into contact with someone who has Covid-19 symptoms, do I have to self-isolate too?If someone in my flat comes into contact with someone with Covid-19, does my flat have to isolate?If I have to self-isolate and am struggling to cope, can I go home?If someone in my property gets Covid-19, does the whole building have to self-isolate, or just the flat?If my flatmates and I have to self-isolate, how will we get food?What should I do differently if I’m self-isolating?Can you support me if I’m struggling with self-isolation?What data does Unite Students store while you are self-isolating?What should I do if I’m self-isolating, but need to pick up prescription medicine?How do I get rid of rubbish if I’m self-isolating?Can I use the laundry room if I’m self-isolating?How do I collect parcels if I’m self-isolatinHow do I collect post if I’m self-isolating? My friend/parents want to deliver items to me. Are they allowed to do this?