Check-inCould more people move into my flat after I have checked in?Could my household grow or change after check-in?How many people can help me move in?Who will be in my ‘household’ when I move into my new accommodation?I have a disability and need additional help when moving in. Can I bring more than one person with me?Will all customers be tested for Covid-19 before they are allowed to move into the property?Will the whole flat have to isolate every time a new flatmate moves in?What happens if I need to delay my arrival due to Covid-19?Do I need to socially distance from my flatmates in our flat for the first two weeks?
CleaningWhat does Clean+ mean?Will you clean my flat?Can you tell me what measures have been undertaken to clean my property ahead of check-in?How will Unite Students keep my building clean?
Covid-19My property is in Wales. Where can I find the latest Government guidelines on Covid-19?My property is in England. Where can I find the latest Government guidelines on Covid-19?My property is in Scotland. Where can I find the latest Government guidelines on Covid-19?Am I allowed to have guests?
GuestsIf there are more than 6 people in my household, does this mean we are not allowed any guests?If I'm having a guest to stay, how do I know if my flatmate is doing the same?
Health and safetyWhere can I find more information about Covid-19?If I test positive for Covid19, what should I do? How long do I need to self-isolate for?What should I do if I become unwell? If someone within my flat gets Covid-19, does the rest of the flat need to isolate?Do I have to wear a face covering in the lifts and common areas?Do I have to wear a face covering in the communal areas of my flat?I'm feeling anxious and worrying more than I think is usual. What should I do?Can I use the gym?I’m going on holiday in half term, do I need to self-isolate when I come back home?What should I do if I'm self-isolating but have a maintenance issue?If I'm self-isolating but hear the fire alarm what should I do?How many people will be able to use the lifts at any one time?I have an underlying health concern that might make me vulnerable to Covid-19. If my flatmate gets Covid-19, will you relocate them or me?
Living togetherI've heard you have a new 'Home Charter', what is it and how does it help me?How will common spaces be managed to ensure no more than 6 people are using them at a time?If there are already 6 people in a common area, am I still allowed to use it?What will happen if there is a gathering of more than 6 people in the property?Will there be fewer people in my flat because of Covid-19?
Local lockdownHow will it be decided when a floor or whole property needs to go into lockdown?Can I still move into my flat if there's a spike in Covid-19 or lockdown in the city I'm moving to?My property is in Wales. Where can I find the latest Government guidelines on Covid-19?My property is in England. Where can I find the latest Government guidelines on Covid-19?My property is in Scotland. Where can I find the latest Government guidelines on Covid-19?If we keep having to lock down and/or self-isolate, will you release me from my contract if I choose to leave?
Self-isolationIf my flatmates are coming from overseas, will they have to self-isolate?If my flatmate needs to self-isolate when they arrive, will they do this in my flat or in a separate area of the property?If I have to self-isolate, can I still leave my flat to get food and exercise?If my flatmates and I have to self-isolate, how will we get food?What is the procedure for self-isolating?Can I receive food deliveries whilst self-isolating?Can I go home if someone in my flat tests positive for Covid-19 or has symptoms?How can I let you know that I’m self-isolating?What data does Unite Students store while you are self-isolating?What should I do differently if I’m self-isolating?Can you support me if I’m struggling with self-isolation?How can I get tested for Covid-19?What if I registered as self-isolating, but have tested negative?What do I do about sharing a bathroom while I'm self-isolating?If I've come into contact with someone who has Covid-19 symptoms, do I have to self-isolate too?If someone in my flat comes into contact with someone with Covid-19, does my flat have to isolate?If I have to self-isolate and am struggling to cope, can I go home?If someone in my property gets Covid-19, does the whole building have to self-isolate, or just the flat?