Changes to tenancyI want to cancel my booking due to Covid-19. Can I do this?I’d like to move to a different flat/property. Can I do this?I am due to move into my property, but would like to delay my arrival. Can I do this? I want to go home but plan to return to my property. Will I be refunded for the time I’m away?
Check-inCould more people move into my flat after I have checked in?Could my household grow or change after check-in?Who will be in my ‘household’ when I move into my new accommodation?I have a disability and need additional help when moving in. Can I bring more than one person along?Will all customers be tested for Covid-19 before they are allowed to move into the property?Will the whole flat have to isolate every time a new flatmate moves in?What happens if I need to delay my arrival due to Covid-19?Do I need to socially distance from my flatmates in our flat for the first two weeks?I haven’t moved in yet. If my flatmates are self-isolating, will I move into another flat?How many people can help me move in?
CleaningCan you tell me what measures have been undertaken to clean my property ahead of check-in and beyond?How will Unite Students keep my building clean?What does Clean+ mean?Will you clean my flat?
Concerned about Covid-19?How is Unite Students supporting students through the Covid-19 pandemic?
Covid-19My property is in Wales. Where can I find the latest Government guidelines on Covid-19?My property is in England. Where can I find the latest Government guidelines on Covid-19?My property is in Scotland. Where can I find the latest Government guidelines on Covid-19?
Health and safetyWhere can I find more information about Covid-19?If I test positive for Covid-19, what should I do? How long do I need to self-isolate for?What should I do if someone in my flat gets Covid-19?Do I have to wear a face covering in the communal areas of my flat?How many people will be able to use the lifts at any one time?I’m showing symptoms of Covid-19, how long do I need to self-isolate for?I have an underlying health concern. If my flatmate gets Covid-19, will you relocate them or me?I'm feeling anxious and worrying more than I think is usual. What should I do?Can I use the gym?What should I do if I'm self-isolating, but have a maintenance issue?I’m self-isolating, but hear the fire alarm. What should I do? What should I do if I become unwell? Should I wear a face covering in the lifts and common areas?
Living togetherI've heard you have a new 'Home Charter', what is it and how does it help me?Will there be fewer people in my flat because of Covid-19?
Local lockdownMy property is in Wales. Where can I find the latest Government guidelines on Covid-19?My property is in England. Where can I find the latest Government guidelines on Covid-19?My property is in Scotland. Where can I find the latest Government guidelines on Covid-19?If we keep having to lock down and/or self-isolate, will you release me from my contract if I choose to leave?
Returning to universityHow can I return to my flat safely?What will the rules be when I return for face-to-face teaching?What if I come back and need to self-isolate? Will I need to be tested for Covid-19 before I return to uni?Why do I have a new flatmate?My flatmate is coming from another country and needs to quarantine for 10 days, do I need to?Can I come back to my flat before face-to-face teaching resumes?
Self-isolationCan I quarantine in my flat when I travel from overseas or will I have to use a hotel?If my flatmates are coming from overseas, will they have to self-isolate?If my flatmate needs to self-isolate when they arrive, will they do this in my flat?If I have to self-isolate, can I still leave my flat to get food and exercise?If I've come into contact with someone who has Covid-19 symptoms, do I have to self-isolate too?If someone in my flat comes into contact with someone with Covid-19, does my flat have to isolate?If I have to self-isolate and am struggling to cope, can I go home?What is the procedure for self-isolating?Can I receive food deliveries whilst self-isolating?How can I let you know that I’m self-isolating?How can I get tested for Covid-19?What if I registered as self-isolating, but have tested negative?What do I do about sharing a bathroom while I'm self-isolating?If my flatmates and I have to self-isolate, how will we get food?What should I do differently if I’m self-isolating?Can you support me if I’m struggling with self-isolation?What data does Unite Students store while you are self-isolating?What should I do if I’m self-isolating, but need to pick up prescription medicine?How do I get rid of rubbish if I’m self-isolating?Can I use the laundry room if I’m self-isolating?How do I collect parcels if I’m self-isolatingHow do I collect post if I’m self-isolating? My friend/parents want to deliver items to me. Are they allowed to do this?