Help≥Covid-19
Covid-19
Changes to tenancyI want to cancel my booking due to Covid-19. Can I do this?I’d like to move to a different flat/property. Can I do this?I am due to move into my property, but would like to delay my arrival. Can I do this? I want to go home but plan to return to my property. Will I be refunded for the time I’m away?
Check-inCould more people move into my flat after I have checked in?Could my household grow or change after check-in?Who will be in my ‘household’ when I move into my new accommodation?I have a disability and need additional help when moving in. Can I bring more than one person along?Will all customers be tested for Covid-19 before they are allowed to move into the property?What happens if I need to delay my arrival due to Covid-19?I haven’t moved in yet. If my flatmates are self-isolating, will I move into another flat?
CleaningHow will Unite Students keep my building clean?What does Clean+ mean?Will you clean my flat?
Concerned about Covid-19?How is Unite Students supporting students through the Covid-19 pandemic?
Health and safetyWhere can I find more information about Covid-19?If I test positive for Covid-19, what should I do?What should I do if someone in my flat gets Covid-19?Do I have to wear a face covering in the communal areas of my flat?I’m showing symptoms of Covid-19, what should I do?I'm feeling anxious and worrying more than I think is usual. What should I do?What should I do if I'm self-isolating, but have a maintenance issue?I’m self-isolating, but hear the fire alarm. What should I do? What should I do if I become unwell? Should I wear a face covering in the lifts and common areas?
Self-isolationI’m arriving from overseas, what should I do?If my flatmates are coming from overseas, will they have to self-isolate?If I have to self-isolate, can I still leave my flat to get food and exercise?If myself or someone in my flat comes into contact with someone with Covid-19, does anyone need to self isolate?If I have to self-isolate and am struggling to cope, can I go home?What is the procedure for self-isolating?Can I receive food deliveries whilst self-isolating?How can I let you know that I’m self-isolating?How can I get tested for Covid-19?What if I registered as self-isolating, but have tested negative?What do I do about sharing a bathroom while I'm self-isolating?If my flatmates and I have to self-isolate, how will we get food?Can you support me if I’m struggling with self-isolation?What data does Unite Students store while you are self-isolating?What should I do if I’m self-isolating, but need to pick up prescription medicine?How do I get rid of rubbish if I’m self-isolating?Can I use the laundry room if I’m self-isolating?How do I collect parcels if I’m self-isolatingHow do I collect post if I’m self-isolating? My friend/parents want to deliver items to me. Are they allowed to do this?