How do I raise a maintenance request in the MyUnite app?

From time to time you might experience a fault with your room or flat, and require the assistance of our Maintenance Team. With the Maintenance Request feature you can quickly submit a request by selecting where the issue is, what type of issue it is, and adding a description of the issue. You’ll receive updates on the status of your request, so you can rest assured that your issue is being sorted.

If you're not receiving notifications from the app, make sure you have them enabled in Settings.

More information on raising maintenance issues can be found in our How to get something fixed guide on the Common Room.

If you’re having difficulty sending your maintenance request, please contact us at AppSupport@unitestudents.com.

Please note that this inbox is monitored Monday to Friday 9.00am – 5.00pm. If you have an urgent maintenance issue and are unable to send your request through the app, please call us on 0300 303 1611.

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