How can I keep safe online?

Your safety doesn’t just stop at your property. There’s also ways you can keep yourself safe online, as students can often be targeted for scams. It’s important to take care and consider some simple tips to avoid being scammed:

  • Fraudsters may have some details about you. Just because someone knows your basic details doesn’t mean they’re genuine.
  • Never share sensitive information such as your PIN or passcode with anyone.
  • When being asked to make a payment, we’ll give you the options on how you want to do this. The most secure way is via your online account, and we’ll only take a payment with you over the phone if that’s what you choose to do after confirming your details.
  • Some scammers try to make emails look official with logos and graphics. Is the quality what you’d expect, or does it look off?
  • Check the sender's name and email address. Common red flags include non-business domains such as @hotmail.com and @gmail.com, misspelt words, nonsensical strings of letters and numbers in the email address.
  • For international students, there are also some cases where you could be contacted by someone claiming to be your home country’s embassy. It’s important to verify this by ending the call and contacting your embassy directly instead to see if there’s anything you need to do.

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