An update from us on COVID-19
Thank you for your understanding and patience in these most challenging times. Our priority over the past days has been the safety of all of you living with us as well as our employees looking after you. We remain fully committed to providing you all the support we can at this very difficult and unsettling time for each of you.
This is a period of great uncertainty and we have been working closely with Universities, the government and health authorities to understand the right thing to do for each of you. This includes those who have already left your Unite homes or wish to leave in line with the latest government advice as well as those who will continue to live with us.
With lots of you returning home or planning to do so, there have been a lot of questions about where you stand in relation to the rent payments for your accommodation.
We can now confirm that if you do not plan to continue staying in your Unite home for your third University term (so from after Easter), then provided you let us know by Friday 10th April by emailing firstname.lastname@example.org, unless you have already done so, we will treat this as a return of your room (in effect a surrender of your tenancy agreement with us) and you will not have to pay your outstanding rental payment.
If you have not yet returned home, but have notified us that you are planning to do so, you will then need to stay in your accommodation until non-essential travel is allowed again, in line with the latest government advice.
We understand that you may have left your possessions in your room, but are unable to collect them while the country-wide lockdown is in place. Please rest assured that we will keep your items safe, but that we may need to move them to another secure location. Keep an eye on our coronavirus FAQs page for further updates on when and how you can collect your belongings.
For those of you who wish to continue staying with us, we’ll continue to provide the best possible support we can up to the end of your tenancy. We are also conscious that some of you may need to extend your stay (perhaps due to travel restrictions flying home or because this is your principal home). Please let us know about this as soon as possible and we will do all we can to support you through an extended period beyond your current tenancy at no further charge, whilst we remain able to do so.
We will assume you are staying with us through to the end of your tenancy if we do not hear from you by 5pm on Friday 10th April.
Thank you once again for your patience and understanding over the past few days. We do appreciate this is such a difficult and uncertain time for all and we hope by providing you with some certainty as regards your home at Unite Students, this can be of some help and support in these very challenging times.