Living with uS: How to check in to your Unite Students home

04 Sep 2019
By Unite Students, Staff writer at The Common Room

It’s almost time for your big move. Checking in is easy, nothing to worry about - but there are a few things to know before you set off.

Everything you need to know can be found on our checking in page, but here we'll run you through the essential steps.

Before we get started, here are a few things to remember when checking in:

  • You need to pack light when moving in with us, as we're unable to help you with your things this year
  • Please only bring one person with you to help you move
  • Booking a check-in slot is mandatory (find out more below)
  • You also need to wear a face mask in any shared area inside our buildings

With the essentials out of the way, here's your complete guide to checking in.

1) Check your tenancy start date

Your tenancy start date is the earliest date you can check in. You can find your start date on the first page of your tenancy agreement - and you can find that by logging into your Unite Students account.

2) Book a check-in slot

Booking a check-in slot in advance is a mandatory requirement this year. This is so we can move everyone into their new home while maintaining social distancing in light of the coronavirus outbreak.

To book your slot, simply download the free MyUnite app, select ‘Check-in day’ from the app menu, and tell us when you’d like to arrive. Check-in slots are available on a first come, first served basis, so we’d recommend doing this as soon as possible.

Don’t worry, if you need to change your slot, you can do so up to 24 hours before your arrival day.

If you don’t see ‘Check-in day’ on the app’s main menu, it means your Unite Students home isn’t using this feature. Your property team or university will contact you to explain how you will check in on move-in day.

Download the free MyUnite app for Android or Apple.

3) Find your photo ID

You must bring a valid form of photo ID with you when you check in. You can bring your passport, driving licence, or national identity card.

4) Check your details

It’s a good idea to check and update your contact information in My Account

If you have a disability or health condition that you’d like us to know about or which may affect your stay with us, you can also email us at supportrequest@unitestudents.com.

5) Make sure you've paid rent

We’d also recommend logging into My Account to check that you’re up-to-date with your rent payments. If you have outstanding payments, you may be instructed to pay on the day and will have to speak to a team member before getting access to your room. As our teams will be extremely busy, this may delay your check-in. 

6) Read our advice on staying safe on move-in day

You should observe the government’s social distancing advice on check-in day and take note of the following advice: 

  • Wash your hands regularly
  • Wear a face covering
  • Keep two metres away from other people
  • Please only bring one other person with you to help you move
  • You should not have anyone stay with you overnight
  • Only share lifts with people in your household
  • Please do not come to reception with enquiries during the check-in period


Our service may be a little bit different at the moment due to the impact of coronavirus. When you get your key, you'll find a note to let you know how you can get in touch with your reception team while we're following social distancing guidance. 

7) Find out where you can park

Your new home will have limited parking, but you should be able to find recommendations in the welcome guide for your building in case the person helping you move wants to stay for a few hours.

8) Collect your keys

When you arrive, you should follow the signs and instructions from staff. You may need to join a socially distanced queue for check-in. Once at reception, you’ll need to show your photo ID. The team will then give you your keys and give you directions to your room.

9) Unload the car

All that’s left is to unload the car and take your things to your room. Unfortunately, the team will not be able to help you with your things due to social distancing. If you need help because of a disability or health condition, please let us know by emailing supportrequest@unitestudents.com.

You should also consider travelling light so you don’t have to make lots of journeys between your car and your room. Otherwise, you may have to queue to re-enter the building each time you leave it.

10) Start enjoying your new home!

Then, once you’re in, it’s time to settle into your new home. Depending on where you’re living, your property team may be putting on some virtual welcome events, so keep an eye out for those.

And if you’re living in a shared flat with other students, have a look at our guide to breaking the ice and overcoming any first day awkwardness.

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Staff writer at The Common Room at The Common Room