We created our app to be a hub for all things Unite Students! A great place to talk, to get to know your future flatmates; a place to raise maintenance requests, lockouts or manage parcels as part of your tenancy, and keep up to date with everything going on while you stay with us. We have also made it convenient for you to manage your Unite Students account and receive important information regarding your booking. Whether you are new to university or a city, the app will support you whilst you stay with us and make easy to develop new connections and make friends.
The app services that process personal data include:
Access to interact and communicate with users within a Social Platform,
Receive and view both in app messages and push notifications. These include service and marketing content,
Raise and submit service requests such maintenance, lockouts, noise complaints*
Schedule check-in and check-out slots,
Manage your payment instalment dates. *
(*) Personal data is processed and stored in line with your tenancy and sections 5-6 of the Privacy Notice. This processing is not carried out exclusively by the app.
The app will also enable you to:
View and manage your Unite Students account*,
View perks and offers,
View active and historic bookings*,
View parcel history and associated communications*,
View your payment details*.
(*) Personal data is processed and stored in line with your tenancy, web terms and sections 3-6 of the Privacy Notice. This processing is not carried out exclusively by the app.
Where you choose to interact with the social platform you are provided with a number of different mediums to add and share content or personal data; these include direct messaging, group channels and large communities. If you want to interact with and share your data in large communities, for example in interest based and custom communities or property channels, please be cautious that the information you share can be accessed by many people; including people that you don’t know. You should also be aware that the community sizes and community permissions may change over time and at the discretion of the moderation team.
We may also process content or personal data posted in communities and private chats to help us develop, improve and perform core functionality. This includes providing the expected digital service, enabling safety features that enforce the app terms and community rules, and upholding your tenancy terms with Unite Students.
The safety of our users both online and offline is important to us. Therefore, we may process your data where we deem it necessary to support your wellbeing and the wellbeing of those around you. This includes initiating our welfare and conduct processes, disclosing information to university partners, removing harmful content or suspending services.
The types of information we process depend on how you use the app. We will collect this data as and when you interact with or use the app, including information that you give us, information we collect through automated means and information we obtain from other sources. We need a certain level of information, in line with our app terms to deliver the service, for example, you must provide your email address to log in.
Information you give us:
Account Information: Your account is created when you complete a booking with Unite Students via the website or it is created on your behalf where your information has been supplied by a third party, such as a university or agent. Once the booking has been completed you can then enrol in the Unite Students app. For users that are referred to Unite Students, you will receive an invitation to create your account on the website. The data we collect (such as name, email address etc) will be used to authenticate you and give you access to the service. If this information has not been provided or is inaccurate, you will be unable use this service.
Your web account will also be accessible and visible within the application.
Age Verification: The personal data supplied by you, or a third party will be used to verify your age and authorise access to the app. Where you do not meet the required criteria in line with the terms and conditions, your access to the app will be denied until your 17th birthday.
Social Profile: Once you have accepted the community rules, you will be enrolled in the social platform which allows you to customise your profile and chat with others. We will automatically populate your profile with the name on your booking, however, you can add other optional information to including your preferred name, pronouns, a bio and a profile picture.
User content: User content includes any personal or general information you share or store in the service, such as messages, message drafts or files (pictures, documents etc) in public channels, group chats or direct messaging. Community and user content also includes the optional data you add to your social profile. You are responsible for the data that you publicly disclose.
Information from the actions you take: We collect information regarding your use and actions within the app to facilitate the service and support our moderation activities, ensuring a safe space for everyone. This includes the friends you add, the channels you enrol in, your interactions with other users’ messages (like polls, reactions, creating or populating threads).
We also collect:
Interaction data to analyse and help improve the service. You can control whether we collect and use this information within the app settings.
Information about when communities and groups are created or updated and assign them a moderation owner.
Account Access Information: When you enrol and log into the service, we may verify your account by sending you a code via SMS or calling you.
Other Information you provide directly to us: Certain features, like raising service requests, lockouts, booking a check-in slot or making noise complaints in the app may require you to provide additional information, for example a location to meet you or your arrival time. This information is necessary for the features to work and best meet your needs. You may also be invited to submit additional information for the purpose of service improvement. This includes surveys within your property community, to give feedback on Unite Students services via third party websites or giving information to our support team where you identify bugs, or if necessary, report other users to our moderators.
Customer support information: If you contact us for customer support purposes and give information related to your use of the service, such as your messages and other information necessary to resolve your query or contact you, for example, you may email us regarding the app’s performance or other issues.
Information we collect automatically: We collect information automatically when you use the app, including:
Activity information: Information about your activity within the service, for example how you interact with other users, features you use such as messaging, status information, participating communities, whether you are online, interaction timestamps, last seen and times to receive or send messages.
Information about your device: Information about the device you are using when you install, access or use the service. For example, your IP address, the device operating system, browser information, and device settings, such as access your photo gallery.
Log-in and Troubleshooting Information: Information about your device and activity where bugs and service issues are identified in order to fix the problem.
General Location Information: We use your IP address and other information to determine your general location for authentication and security purposes.
Information about your use of the app and pages you visit: Information related to how and when you use the service, including the pages you visit, the channels you interact with, the features you use etc. We also receive information from cookies placed on your device; where these are placed for non-service reasons, you can opt out of the data being collected.
Cookies: Information using cookies to operate web view services embedded in the app. Please see our cookie notice here.
User Choices: Information regarding your in-app settings and privacy settings, such as marketing preferences, notification and analytics settings.
Information from other sources:
Information provided by third parties: Depending on the type of booking you have with us, we may receive information about you from other sources, such your university, college or booking agent. The information they supply will be used to create your account in line with section 4 of this Privacy Notice to support your access to the app.
Information from other users: Other users may also send you messages, send messages to groups you belong to or otherwise disclose personal data about you when interacting with the service. Please keep in mind that any user can capture screenshots of the messages you send them and retain them for other purposes outside of the app.
User reports: To keep the social platform a safe space, users can report interactions and messages where they believe other users are in violation of the terms or community rules. When a report is submitted the system will generate at ticket that contains the message(s) and user data. This includes the reporting user, the user reported and three messages either side of the flagged message. These messages will contain the data of other users caught in scope of the moderation process.
Information Shared by you and Unite Students with third parties: When interacting with the service you may share your information to communicate with other users also on the platform. To operate the platform and provide core functionality for this, we will share your information with third parties. Your information will be shared with third parties, including other users:
To send your information to users you wish to communicate with: You share your user content when you choose to communicate through the service. You are also responsible and in control of what information you disclose to other users and who you communicate with. Please be aware that other users may extract (screenshot), store and reshare the content that you post.
Information associated with your profile: As part of the digital experience, depending on your privacy settings, other users will be able to search for you within the platform using your name, view your profile and see associated community or user content you disclosed. When you participate in a community or group you will be visible in other participants regardless of your privacy settings.
Third party service providers: We work with third parties (sub processors) to help us deliver the service. To do so, we will share your information and content in accordance with our lawful and contractual instructions. Our service providers support the following functions:
Security services,
Data Storage services,
Messaging services,
Analytics services,
Moderation services.
Under the UK GDPR Unite Students must have a legal basis to use and retain your personal information. Personal information that is used to support your stay with us and tenancy terms are detailed in sections 3 to 6 of our Privacy Notice, however, certain functions within the app rely on a different legal basis and overarching contractual agreement, being the app terms. We use the information that the app collects, as detailed in section 2, for the following reasons and legal bases:
To fulfil the app terms (performance of contract):
To provide you with the service: We use your information to provide you with the app services and associated digital experience. This includes:
When you send a message (reply, forward, thread) we process the message content, store it, deliver it and display it on users’ devices locally
Facilitating booking check-in slots.
Showing when you are online or indicating your activity to other users, such as presence, typing and last seen
Authenticating your user account, facilitating optional features and powering the service,
Maintaining security and undertake security checks,
Recording your user choices including the terms you accepted and your privacy settings,
Facilitating your social profile and displaying it to other users in line with your privacy settings,
Sending you a push notification when a message is received,
Deleting your account, at your request in line with our terms. We may also take steps to restrict your account should you breach our terms of service or community rules.
Using cookies to operate and provide our web-based services.
To allow you to create, join, leave and connect in communities and groups we will:
Store information about a community or group, including its participants.
Log and distribute invitations to a new community or group,
Notify channel participants of new members.
To meet our commitments to the community and uphold our legal obligations:
We work hard to uphold our values; By
doing what’s right, raising the bar, keeping us safe and creating a room for everyone
we ensure that both our digital and physical communities are safe, positive and inclusive. To help meet our commitments we use the information and content you submit to identify activities that violate the apps terms, our community rules and in extreme cases your tenancy terms.
When moderating our social platform, we apply automated processing techniques and conduct manual intervention, where necessary, to investigate and address violations of our terms; including to detect, prevent and combat harmful or unlawful behaviour, bad experiences and spam. Where we identify violations, we may act against the content and user(‘s), including responding to and reviewing reports from users, collating data as part of investigations, detecting inappropriate content or content that violates our app terms and community rules, detecting fraud and malware, and proactively scanning attachments and other content for illegal or harmful activity.
Certain information, including content reported to us by other users, content that violates our Terms of Service, and other content widely available on the service (such as public posts, usernames, user profiles and messages), may be used to support automated moderation activities and improve our detection and categorising of content. Where necessary we will act against prohibited content.
To contact you: We use your information to communicate with you to:
Provide updates about the app and relevant services,
Respond to questions you ask,
Provide updates relating to services provided by Unite Students under the tenancy terms,
Keep a log of when you have received the notifications from us.
To provide customer service: We use your information to respond to your questions about our app, investigate bugs and support you in deleting your app or Unite Students account where necessary.
To support your deletion request we may also request additional information from you for the purpose of confirming your identity.
To improve the service: We collect your information to improve our service and identify issues including:
Analysing log information to resolve crashes,
troubleshooting and debugging,
Testing new services,
Using aggregated metrics to monitor performance,
Using aggregate system and event information,
Transfer, store and process your information internationally: The app provides a service that enables users from all around the world to interact and share data. When you communicate with these individuals or update your social platform, your data may be viewed by users located outside of the United Kingdom. We also need to share your data with third party services providers as described in section 4 in order to carry out necessary services, for example to:
Operate, provide and moderate the service,
Allow us to work with our third party providers to fix and improve the service,
Share your information where you have instructed us, for example to facilitate your communication and connections with your new flatmates;
For legitimate interests of both Unite Students and the users: We rely on our legitimate interests or the legitimate interests of our users, to use your data to:
Assist you in enrolling and managing in your app account or profile: It is in the interest of our users and Unite Students to provide users to functionality manage their app account in a secure manner and include functionality that correctly reflects a user’s choices and privacy settings.
We may process your data in order to verify your account, (for example sending you a code via SMS), record your user choices including your privacy settings, facilitate you adding additional information such as your profile, and to delete your app account at your request in line with our terms. We may take steps to restrict or ban your account where you breach our terms of use or community rules.
Send and receive messages:It is in our interest to provide and maintain features that enable our users to communicate. It is also in the interest of our users to be able to express themselves and use features to communicate with each other or Unite Students (in a service manner). To do this we enable you to reply, forward and delete messages, deliver messages directly to a user’s device, show that you are online or indicate your activity to other users and use cookies to operate the service.
Allow you to join, leave and connect in communities or groups with multiple users: It is in the interest of our users and Unite Students to provide and upkeep features that enable the user to communicate and engage in communities that are relevant to them and to respect user choices and privacy settings when joining channels. To do this we:
Check communities meet our standards and community rules,
Store information about communities to process membership settings and enable you to personalise the community,
Log when you send invites to new community,
Notify participants in the group of certain key changes to the community for example a new member,
Suspend, or deactivate a community at the discretion of our moderators.
Help you meet your future flatmates and participate in communities: It is in our interest and that of our users to provide a service that enables us to identify all residents, automatically generate group chats and enrol you in these channels. This includes one chat for you and your immediate flatmates, and another chat for your building, supporting you in getting to know your future flatmates before you move in. To do this we match data that has been provided by yourself, other residents and third parties to generate channels with the correct users and provide the service.
We also enable you and other users to search for other users within the social platform so you can find new people and make friends. This is done by indexing your name and preferred names and restricting search results based on your assigned university location.
Protect the service. It is in the interest of Unite Students and our users to secure our systems, user accounts, fight spam, threats, abuses, promote safety and security. Where necessary, we use your information to investigate malicious or unlawful activity in order to keep our service secure and promote the safety and integrity of the service. Therefore, we process information and apply automated processing, with manual review where necessary including:
To review login requests, user reports and collect data from anti-abuse services. This processing enables us to prevent malicious activity and understand the techniques being used by malicious actors that interfere with the service.
Log and aggregate system/user events and user actions on the service in order to investigate suspicious users or threats to the security of the app,
Investigate and address abuse of our terms. Where necessary may restrict or ban your account, to protect other users,
Detect, prevent and combat harmful or unlawful behaviour,
analyse users’ Device and Connection Information to identify and investigate patterns of suspicious behaviour or violations of our policies and terms.
Support your stay at Unite Students: It is in the interest of Unite Students and our users to use your information to support your stay and ensure you have a positive experience. As a customer of Unite Students, the app will collect your data to support operational business processes, in line with section 5 of our
Privacy Notice. This includes enabling you to:
Inform us about issues with your stay,
Raise and view your maintenance requests,
Request support with lockouts,
Inform us about excessive noise,
Receive service communications.
Receive updates relating to a service request,
Book check-in and check-out slots or update your arrival time.
Report on and improve app performance: It is in the interest of Unite Students and our users use your information to maintain the service and analyse the use of the app. To do so we assess and aggregate how you use the service, what communities are created, engaged with and how you navigate the platform.
It is also in our interest to measure the use of the service, count the users that interact with certain features and measure retention to improve the app. This supports the development of the product and enables accurate and reliable reporting. To support us in improving the service we:
We count users, events and interactions to identify total users and then share these metrics with internal business partners, affiliates (such as investors or universities) and public reports,
Track information about your interactions with our customer support team so we can improve our customer service,
Request and review information you provide in customer satisfaction feedback surveys.
You can opt in and out of data collection for analytical purposes within the app’s settings.
To advertise our residential services or third party services included in your tenancy with Unite Students (‘Perks’): From time to time, we will let users know they can rebook with Unite Students. To do this we use certain information in line with check-out periods and our rebooking process to deliver correct and relevant content to app users
When available, we will use your information to deliver updates about new services and perks included as part of your stay with Unite Students or exclusive to your building.
Moderation:It is in our interest toprocess your data where it has been flagged by our moderation rules in order to determine why your submitted content violated these moderation rules. Where necessary your data will also be processed in order to apply restrictions relevant to the severity of the violation. We process your information and conduct moderation including automated processing with human intervention in order to ensure we foster a safe, enjoyable community and uphold our app terms.
To contact you. It is in the interest of Unite Students and our users to use their information to facilitate the distribution of in app and push notifications to our users, otherwise known as app communications. The content of these notifications and associated messages may include content from other app users, service information from Unite Students employees relating to your tenancy or app service, updates to your service requests and survey invitations. It is also in our interest to retain a record of who has received the notifications. We will contact you to:
Ask you for feedback about our app or residential services. Where necessary we may redirect you to partner websites to collect this information,
Send tenancy related service related communications so you are kept up to date with service events, building maintenance, service requests etc. You may opt-out of receiving these communications within the app’s settings as applicable,
Provide customer support relating to in-app issues and receive information to support your issue. This includes processing requests with our app support team and responding to requests when you ask for help,
Where necessary we will also tailor your communications based on instructions and contracts with your Higher Education provider.
Protect Unite Students residents: Where it has been identified by our moderation team that a user has significantly violated the app terms and community rules, we may process your information for the purpose of initiating our resident conduct management process, in line with sections 11.2.1 and 11.3.2 of your tenancy terms.
Your personal information will be used to inform and evidence such decisions, however, we will do all we can to support you, and it will only be used for such a purpose where we deem it absolutely necessary.
To comply with our legal obligations, uphold our legal interests and to respond to lawful requests:
We will use your information to comply with the law and uphold our legal obligations and interests including:
To uphold our obligations with UK legislation, including adhering to the Online Safety Act 2023 and the UK General Data Protection Regulation (UK GDPR).
When you exercise your rights under the UK GDPR, we will process your information to respond to your request. We may request additional information from you to confirm your identity for security purposes. For further information please see section 13 of our Privacy Notice.
Retaining and using your information in connection with any potential legal claims when necessary and for compliance, regulatory, and auditing purposes. For example, if we are required by law or are compelled to do so by a court order or regulatory body. This may include your user content, your profile or other identifying information.
To preserve and / or disclose information under a valid legal request from an authority; we will identify and address unlawful activities, including fraud, unauthorised used, violations of our terms and other harmful activities and support investigations or regulatory enquiries to prevent harm to our users, employees, general public and industry partners/peers. In some cases, we have a legal obligation to investigate and combat abusive or illegal behaviour. Therefore, we may respond to legal requests where we are not compelled but have good faith that is required to support an investigation.
We may also report illegal activities to the police and other authorities where identified.
With your consent: We will also process your information for the purposes described below and only where you have provided us your explicit consent to do so:
To send you direct marketing communications where you have opted in. You can revoke your consent by managing your preferences in the app settings.
Please be aware that opting out will only prevent direct in-app marketing; you may still see generic or non-direct marketing and promotional material within the app or community channels. You may also receive direct marketing via email if you opted in on our website in line with sections 3 and 4 of our Privacy Notice.
To access your camera and / or photo gallery when you choose to share photos or media within the social platform or use optional features like profile pictures. The chosen content will only be uploaded into the service when you send your message.
Where we use your information based on your consent, you have the right to withdraw your consent. You can manage your marketing preferences within the app settings and camera and/or photo gallery access within your device settings.
To protect customers where there is substantial public interest and to safeguard individuals at risk:
We apply automated processing techniques and conduct a manual review where it has been identified (and we reasonably believe) that your or another’s life and welfare is at risk. This information may be identified as part of our automated moderation activity or reported to us directly by another user. Where we deem your welfare is at risk we may:
Initiate our welfare processes, please see section 5 of our Privacy Notice for further information,
Inform the relevant university partner and share your data,
Undertake our resident conduct management process in line with your tenancy agreement, where you are a risk to others. Please see section 5 of our Privacy Notice for further information.
When you tell us to or when you interact with the chat feature: When you submit content into the service, you are informing us that you want to disclose that data to a specified user or community. Where you are choosing to disclose sensitive information, for example, related to your heath or welfare you do so under Article 9(e) of the UK GDPR (manifestly made public); You are responsible for the communities that you interact with and the data that you disclose.
We may also disclose your information as you otherwise instruct us to in line with the UK GDPR.
Where necessary, we may disclose your information, including your app data, as follows:
With our educational partners: as required by our contractual agreements with them, with your consent or where we deem it necessary to support your welfare.
To comply with the law and support law enforcement: in response to a request for information from the police or other authorities.
In an emergency: to prevent a risk to live or serious harm to a person.
To enforce our policies and rights: to enforce our app terms, tenancy terms and community rule to protect the rights, property, and safety of ourselves and our users.
Aggregated or de-identified information: We may disclose data and statistics that have been aggregated and anonymised meaning it cannot be used to identify you. For example, we may share aggregated user statistics in our company updates to partners, investors or the public.
Please see this section for information on how long we hold on to different types of information we collect as you use and interact with the app and why. As described in previous sections we need your information to provide you with the service, meet our commitments to the community and uphold our legal obligations. We will retain your personal data for as long as it is needed for the purpose we collected it. Generally, this means we will hold it for as long as you have an active booking with Unite Students or remain enrolled in the app (unless you opt to delete your app account). Some information you can remove from view directly from the service, however we will also retain information as described below.
Information you can delete: You can delete or edit any message or content you have posted if you have access to it. If you have left a channel and at a later stage wish to delete a message, you can rejoin the channel and delete it. When you have deleted the message or content it will no longer be visible to you or other users. Note that it may take longer to remove cached messages or where a user’s device is not connected to the internet. The message or content will be deleted, but we will retain a copy for longer in archive.
This may be used if investigated by a moderator and retained if necessary to meet a legal obligation or investigation. Content posted publicly will be retained for up to three years as described in the app terms and conditions in order to support future cohorts of students.
Information retained until your account is deleted: We retain your information to meet different contractual needs, either the app terms or your tenancy terms with Unite Students. We keep some information for as long as you have an app account, including your username, messages, content, interaction activity and check in/out activity. Information that is collected under the tenancy terms and used to support your stay with Unite Students, for example maintenance requests, lock outs or noise complaints will be retained for longer periods for specific purposes, as described in sections 3 to 5 of the Privacy Notice
You can delete your app account at any time, however, we will automatically delete this for you after 18 months from the beginning of your tenancy should you not rebook with Unite Students, and 3 years for dissociated content.
Retention for specific purposes:
Age verification: The app does not collect any documentation to verify your age. However, we will cross reference the information stored in your Unite Students account to determine wither access should be granted.
Compliance with legal obligations: We may need to retain certain information in order to comply with legal requirements,
To exercise or defend a legal claim: When you contact Unite Students directly (for example a request to delete your account), we retain related information in case of a dispute or to exercise or defend our legal rights.
Continuity of service: If you delete your account (and have not deleted your messages), we continue to retain and display the content that you have shared. As part of your account’s deletion process, the content is dissociated from your identity and cannot be linked back to you. We do this to ensure other users continue to have access to the content shared with them and support future cohorts of students as described in the app terms.
If you want to delete specific content, please do so before you delete your account. Once your account is deleted and your content is dissociated from your identity, we will be unable to delete it. If you need help deleting content, please contact the App Support Team.
What happens when you delete your account: When you choose to delete your app account, we will collect additional data to verify your identity. Once confirmed, we will begin the process of de-identifying your information retained within the app services only. This process can be quick, however it may take up to one calendar month to remove some information.We may retain aggregated and anonymised information to support other business purposes.
For information about how long we retain information about your stay with us, please see section 5 of our Privacy Notice.
Your data will be protected in accordance with our information security standards. Please see section 12 of our Privacy Notice for further information
To have the best possible experience while using the app, we believe that that users should have the ability to control what information they share, both with other users and us.
You can choose and are in control of the information you share in messages (as long as within the rules), who you engage with, what you disclose in your profile, whether you are discoverable as a searchable contact and whether you accept invitations to chat.
Customise your settings: We encourage you to tailor your digital experience within the app and review what you are opted into. We provide functionality to:
Limit our ability to use your information to improve our services:
You can turn off functionality to stop us collecting your information for analytic and service improvement purposes
Default channels: When you accept the social platforms rules, you will be automatically enrolled in relevant channels, such as your flat. You are not required to message the channel and can leave if you wish.
Marketing and service communications: You can toggle your preferences at any time within the app settings.
Delete your app account: You can delete your app account at any time via the settings menu. This will remove and any identifying information from the app and direct services and stop new information from being entered. Once you delete your app account, your user profile and any check-in slot bookings will be deleted, in line with the app’s Terms of Service. Deleting your app account doesn’t delete any posts or comments you’ve made, or data stored in line with your tenancy terms and associated services.
You can also request to close your Unite Students account. However, you cannot close your account if you are still in tenancy or have outstanding debt. When you close your account the information, we retain in your account will be removed, unless we have a legal reason to keep it; Your app account will also be deleted. Please see section 11 of our Privacy Notice for further information.
Please note that if you delete your app account, access to your Unite Students account will be suspended. You will need to change your password to access your Unite Students account by selecting “forgot my password” at the log-in screen.
Manage your content, messages and channels: You can delete specific pieces of information within the social platform:
Messages or content that you share and still have access to. Should you leave a channel, you can rejoin it and delete the message later,
Edit or delete data that you disclose within your profile.
Deleting your account doesn’t delete any posts or comments you’ve made. If you’d like to delete your posts or comments, please do so before you delete your account. Deleting data yourself does not remove the information or content from our back end services; This information can be received if necessary to support our moderation activities.
User content will be retained by Unite Students in line with the terms of service and our legal obligations. In limited circumstances, we may have a legal obligation to retain certain information, even if you delete the information or your account.
Unite Students is based and operates within the United Kingdom, where we primarily store our data. However, to provide you with the service we work with partners located in different countries. By enrolling, interacting with or supplying personal information in the app you understand that it will be processed in other counties such as the United States, where different data protection standards may apply.
Where we transfer data outside of the UK, EEA or other third countries, we use data processing agreements with standard contractual clauses, international data transfer agreements with the ICO addendum or rely on an adequacy decision, where applicable.
You have various rights relating to your personal data, which we have summarised below. To exercise any of these rights, please contact dataprotection@unitestudents.com. We process and respond to all requests regarding personal data within one calendar month, but if the request is going to take longer to process, we will advise you of this.
We may ask for additional information to verify your identity to ensure we are sharing personal data with the correct person or that we believe is necessary to comply with a request. Please note that whilst we will carefully assess every request we receive, we may not always have to comply. When this happens, we will explain why.
Your right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we are providing you with the information in this Privacy Notice.
Your right of access
You have the right to access the personal data we hold about you.
Your right to correct the personal data we hold on you
You have the right to correct, amend or update your personal data if it becomes inaccurate or incomplete.
Your right to erase your personal data
You have the right to ask us to erase your personal data although, for legal reasons, we might not always be able to do it.
Your right to restrict the processing of your personal data
You have the right to restrict, ‘block’ or suppress further use of your information if:
the accuracy of your personal data is contested;
your personal data has been processed unlawfully by us, but you do not want to request erasure; or
we no longer need your personal data for our original purpose but it is required to establish, exercise or defend legal rights.
When processing is restricted, we can still store your information but may not use it further. We keep records of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future.
Your right to consent and/or withdraw consent
If you have given your consent to allow us to process your personal data, you also have the right to withdraw your consent at any time
Your rights in relation to automated decision making including profiling
Automated decision making is a decision made by automated means, without any human involvement, which has legal consequences or something to a similar effect (e.g. credit checking). We don’t typically carry out automated decision making, but if we were to, we would make it clear where decisions are being made.
Your right to data portability
You have rights to obtain and reuse your personal data for your own purposes in a commonly used machine-readable format, and to have your personal data transferred to another data controller on your request.
Your right to object to processing
You have the right to object, on grounds relating to your situation at any time, to the processing of your personal data that is based on us exercising our legitimate interests. If we can show compelling legitimate grounds for processing your personal data which we consider override your interests, rights and freedoms, or we need your personal data to establish, exercise or defend legal claims, we can continue to process it. Otherwise, we must stop using the relevant information.
You have the absolute right to object at any time to the use of your personal data for direct marketing purposes.
Your right to make a complaint
If you are unhappy about the way in which we have used your personal data, please let us know by contacting us as detailed below and we will try to resolve your complaint. If we are unable to resolve your complaint to your satisfaction, you have the right to lodge a complaint about the way we handle or process your personal data with the Information Commissioner’s Office.
This notice was last updated on: 03/09/2024.
Historic versions can be obtained by contacting us. Please see how to contact us below.
If we change the way in which we use or share your personal information we will send you a just-in-time notice or update this Privacy Notice. We will notify you of any significant changes and where necessary, will obtain your consent before using your personal information for any new purpose.