1. Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or completing our Cancellation Form, at any time during the 7 days after we send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If your Tenancy is for a room in Wales, please contact us directly as a different cooling off period may apply. If you do that, you will not be charged and we will return your deposit or any Advance Rent Payments you have made.
2. Once the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room in accordance with this policy, or you enter a new Tenancy with Unite Students. To be considered a replacement Tenant, the individual would need to be a student who is eligible to book a Unite Students room in the usual way.
1. If you have proposed a replacement Tenant prior to your Tenancy Start Date, Unite Students has complete discretion as to whether it:
a. accepts the proposed replacement Tenant and enters into a Tenancy Agreement with them;
b. places the room back on general sale; or
c. allocates the room to an alternative student on a waiting list to enter into a Tenancy Agreement.
We will release you from your Tenancy Agreement on the date seven days after any of the above has occurred.
If a replacement Tenant is found for your Room after your Tenancy Start Date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant.
1. If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from your Tenancy Agreement. You may also be eligible to be released from the Tenancy Agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
a. a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
b. a copy of the proof of acceptance of your new university by UCAS adjustment.
2. These document(s) must be received by us within 7 calendar days from the date your results are published. Please complete our Cancellation Form with your documents. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full.
This cancellation right shall only apply to tenants living in England under a Common Law Tenancy (Academic Year 2026/27 onwards) (“Eligible Common Law Tenants”)
1. Eligible Common Law Tenants shall have the option to end their tenancy if they have:
a. withdrawn from or been excluded from or refused admission to their institution of study; or
b. been absent from their course for more than 60 days due to illness and has agreed with their higher education (HE) provider to suspend their studies.
2. In order to do so the Eligible Common Law Tenant must:
a. give at least 4 weeks’ written notice to the Member and the notice must state the tenant’s intended date of departure;
b. At the time of providing the written notice to give evidence which is reasonably satisfactory to the Member of the tenant’s non-student status or their suspension from their studies due to illness (normally a confirming letter from the educational institution).
c. the tenant must move out of the accommodation on or before the departure date stated in the notice.
3. If an Eligible Common Law Tenancy attempts to exercise this cancellation right we must notify the individual as soon as we become aware of any defect in the notice or evidence provided to us. In such scenarios we will provide the individual with a reasonable opportunity to rectify.
4. Please complete our Cancellation Form with your documents. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will agree to your date of departure.