In the UK, there are two medical care telephone numbers. 999 is for emergencies and 111 is for non-emergencies. Find out when to call each number.
It is important you get the service you need and avoid calling out the emergency services unnecessarily. Both 111 and 999 are free to call.
When you need medical advice or treatment but it is not an emergency.
You will speak to trained advisers who are supported by nurses and paramedics. They will ask your symptoms and offer their help.
You should call the 111 non-emergency medical care number if:
Interpreters are available on this service. They can translate if you have difficulty speaking English or you can ask to use the service in a different language.
This is the number for the emergency services - the ambulance, police and fire services.
You should only call the 999 emergency number if:
Other useful numbers
The UK's non-emergency police number is how you can report a crime or incident if you don’t need the police to arrive immediately.
Calls to 101 cost 15p per call, however long you're on the phone.
The ECC is for Unite Students customers only and can be called 24/7 if the on-site team are unavailable. You can call the ECC:
You should call the ECC if:
Visit your reception if you want to know more about any of these services.