When should I call the Emergency Control Centre number?

Our Emergency Control Centre is available 24/7, 365 days a year. You can reach them on 0300 303 1611 or via a call point on site.

We’re here if you are locked out of your flat, need to make a noise complaint, have any concerns about your property or have a welfare concern about someone else.

If there’s an emergency, such as a crime taking place, fire or a medical emergency, please call 999 in the first instance before alerting us. There’s some useful information around what emergency numbers to call when in this article.