FAQs

Booking

How do I book a room?What do I do if I have booked a room through the university?Can I view the property and room before booking?

Booking terms

Who can book a room?What is a guarantor and why do I need one?What is a tenancy period?

Checking in

When can I move in?How do I collect my key?How can I get directions to the property?

Checking out

How do I check-out?How do I return my keys?What’s the latest time I can check out?

International students

What will happen when I arrive?I’ve moved into my room, what do I need to do now?What should I do if I am going to be arriving later at night or early in the morning?

Living with us

Who can I contact in an emergency?How do I connect to the internet?How do I raise a maintenance request if something is broken in my room?

Parents & guardians

I'm a guarantor. What does this mean?What insurance does my student have in place while they live with Unite Students?Who will support my student during their stay?

Safety & wellbeing

What's our approach to fire safety?What are the key tips for keeping safe in my accommodation?How do you support students with additional needs or disabilities?

Unite Students app

How do I download the Unite Students App?When can I use the Unite Students App?How do I log in to the Unite Students App?