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UNITE STUDENTS HOME CHARTER
That’s why we’ve created our Home Charter - a simple, transparent guide that outlines what you can expect from us, and what we ask from you in return. Together, we can make sure you have everything you need to live your best student life.
We put your safety first - it’s at the core of everything we do. That’s why we take every step to keep your home safe, secure, and well looked after. We regularly maintain our buildings and systems to make sure everything works exactly as it should, and we keep you informed about what’s happening in your property so you’re never out of the loop.
We’re committed to reaching net‑zero carbon by 2030. You can learn more about how we’re working towards this goal at www.unitegroup.com/sustainability. If something isn’t right or is wasting resources, we act quickly to fix it.
Our team is here for you 24/7 throughout your stay, with dedicated staff always available in your property if you need support. We make it easy for you to share feedback - in whatever way feels most comfortable to you - and we always listen. Your feedback shapes the way we do things, and we take action based on what you tell us.
- Know where your nearest fire exits are and leave the building quickly if the alarm sounds. - Keep fire doors closed and report any issues with fire safety equipment. - Never tamper with or damage fire safety equipment. - If you discover a fire, call 999 immediately.
- Make sure no one you don’t know follows you into the building. - Let us know if you see anything that doesn’t feel right. - Call 999 in an emergency, and tell us if there’s a non‑urgent concern so we can help.
- Look after your home to keep everyone’s environment healthy and comfortable. - Reduce your impact on the planet by recycling, saving energy and water, and being mindful of waste. - Report any issues so we can put things right quickly.
- Treat your neighbours, our team, and the local community with respect. - Take responsibility for your actions and work with us to resolve any issues. - Be considerate with noise and avoid disturbing others, especially during quiet times.
Smarter app. Smarter living.
Everything you need to live smart – with features including flat chat, property updates, 24/7 wellbeing and service support, account management, plus exclusive partner deals and perks.
