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Booking
Booking
Bills
What bills do I need to pay?
Do I have to pay council tax?
Do students have to pay TV licence?
Where can I add or update my payment details?
Booking through university
What do I do if I have booked a room through the university?
Contents insurance
Do I need to buy contents insurance for my room?
Deposits and advanced rent
What is advance rent? Do I still need to pay a deposit?
Can I book without Advanced Rent Payment?
Dual occupancy
Can I share a studio room with someone else?
Extend or Short stay
Can I extend my tenancy?
Flatmates
Can I choose who I live with?
Who will I be living with?
Group booking
Can I book a flat with friends?
Instalments
Can I change my instalment plan?
Making a booking
How do I book a room?
When are rooms available for the next academic year?
Parking
Is there parking available at my property and how much does it cost?
Payments
Why is my credit no longer showing on my statement?
What bank cards are accepted to make a payment on the Unite Students Website?
What currencies can I use to make payments?
Can I pay by UnionPay?
How can I make a payment?
Can I pay by bank transfer?
What is an instalment schedule, and how many instalments will I have?
How do I check my rent instalments?
I haven't paid rent yet, can I still move in?
What happens if I can't make a payment?
What should I do if my Direct Debit fails?
I can't process my payment on the website. What should I do?
What happens if I can't pay because I haven't received my loan yet?
What is a charge?
Rebooking
Can I rebook the same room next year?
Refunds
How are refunds processed?
What information will be shared with NatWest?
How do I find my booking reference?
I’ve locked myself out of my account. What should I do?
What if I do not have a UK bank account?
What if I don’t want to use Payit?
What is the NatWest Payit refund process?
Room allocation
Can I choose who I live with?
How do rooms get allocated?
Short stays
Can I stay for the summer?
How long can I book my stay for?
Student support
Do you cater to different accessibility needs?
What accessibility needs can't you accommodate?
Who should I contact if I have a medical condition?
How do you support Neurodiverse students?
What should I do if I'm concerned about my allergies?
What accessibility needs can't you accommodate?
What if I have a temporary accessibility needs?
Can I bring an emotional support animal/service animal/pet?
Viewing
Can I view the property and room before booking?
Topics
Booking
Booking terms
Checking in
Checking out
International students
Living with us
Parents & guardians
Safety & wellbeing
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