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Living with us
Living with us
Cleaning
Is cleaning provided?
My flatmates never clean our communal area. What can I do?
Emergency
Who can I contact in an emergency?
Heating
When does the heating turn on and how do I control it?
Insurance
How do I make an insurance claim?
Internet
How can I set up Wi-Fi calling
I'm having trouble connecting to the internet. What should I do?
How do I connect to the internet?
How much does the internet cost?
Laundry
How much does it cost to use the laundry facilities at my property?
Where is the laundry room located?
Locked out
What do I do if I lose my keys and get locked out?
Maintenance
How do I raise a maintenance request if something is broken in my room?
Maintenance self-service
What’s a fused spur and how should I use it?
How can I unblock my sink or shower?
What’s a villavent and how should I use it?
What should I do if I have problems with my fridge freezer?
How do I use the temperature control in my flat?
My small appliance is broken. What should I do?
Noise complaint
There is loud music playing above me, how do I make a complaint?
Printing
How can I print at my property?
Term breaks
Do I have to move out during holiday periods like Christmas and Easter?
What can be left if I'm only leaving for term holidays?
Do I still need to pay rent if I’m not using my room over term breaks?
TV
Is a TV included in my room?
I want to bring a TV to watch in my room - how can I connect this?
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