Topics

Checking in

Arrival time

When can I move in?

Bed

What's my bed size?What bedding is suitable for a 3/4 sized bed?Do you provide bedding or do I need to bring my own?

Changing rooms

I want to move or upgrade my room. Can I do this?

Collecting keys

How do I collect my key?Can someone else pick my key up for me?What happens if I arrive and no one is there to check me in?

Early check-in

Can I move in early?

Moving day

I'm going to be late - do I need to let you know?

Parking

Is there parking provided for checking in?How can I get directions to the property?

Room details

Where can I see details of my room like my block and room number?Where can I see a photo of the room I've booked?

Visitors

Can my family or friends stay for a few nights after dropping me off?

What to bring

Where can I find more information on preparing to check-in?What do I need to bring with me to check in?What should I do if I don’t have photo ID?Is there anything I can't bring with me when I move in?Are things like pots, pans and cutlery provided in the kitchen?I have more luggage than I'm able to carry in one trip - what should I do?