Can I cancel my booking?

If you need to cancel your booking with us, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling off period. You can find out more information in our cancellation policy here.

We understand that applying for a University place or a visa application can be a stressful process. That's why if you don't get the results you need or your visa application is declined, we'll cancel your booking free of charge giving you peace of mind. Find out more here.

Submit a cancellation request

This cancellation request is available to customers who have not yet checked in. If you have already checked in please speak to your property manager.

If you have already checked into your room and you wish to cancel or amend your booking please contact your property reception team who will be happy to advise you on the next steps.

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