I'm having trouble connecting to the internet. What should I do?

If you’re having difficulty connecting, there’s a few things to check:

• Clear your browsing history, cookies and cache
• Forget the Wi-Fi network and search again
• Turn off your Firewall - remember to turn your firewall back on once you’re connected.

If you’re still unable to connect, or you think your internet has gone down, it’s best to contact your internet provider directly.

Your internet provider will depend on the property you’re living in:

Help with Glide Wi-Fi
Get in touch with Glide directly by calling 03331230198, by emailing studentsupport@glide.co.uk. 

Help with University Wi-Fi
If your internet is provided by your university, your reception team will be able to help.

If you’re not sure who your internet provider is, talk to your reception team.