I've received an email about a check-in slot but it doesn't look right. What should I do?

If you have already booked a check-in slot, you can double-check your time in the MyUnite app, where you can also change to another slot up to 24 hours before your check-in day.

If you haven't yet chosen your check-in slot and told us when you plan to arrive, you should do so via the MyUnite app.

Check-in in the app isn't available for all of our properties. Where this is the case, your property team will be in touch with you directly to arrange your arrival time.

If you believe you have been sent an email about your check-in slot in error, please contact us.

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