Your new home
Where do I collect my key?
You will receive a key card and key fob on arrival at the property, which you can use to access your room and communal areas.
Where can I park and unload my car?
Car parking is available at the NCP Queen Charlotte Street, Bristol, BS1 4ES.
When can I move in?
You can check in at any point from the start date of your tenancy. You can find your start date in your tenancy agreement or by logging into MyAccount here.
We’ll send you further information on checking into The Rackhay soon.
Find out more about The Rackhay
We also have British Heart Foundation charity donation points, food banks, food waste and battery recycling facilities. Please keep an eye out for these in the main reception and common room areas.
Fire test time and meeting point