Your new home
Where do I collect my key?
When you arrive at the property you will be greeted by a member of the team who will guide you towards either reception or the check-in desk. When you reach the check-in desk the team will sign you in, give you your keys and answer any questions you have. You will receive a metal key to let you into your flat or bedroom, a small postbox key and a key fob for all other doors and the gates at the property. We will then direct you to your block.
Where can I park and unload my car?
There is a drop-off area available at Severn Point for unloading your items and you will have 20 minutes to do this. If you need to park for longer after you’ve unloaded your items, a longer stay car park is available at "North Road Car Park" (CF10 3DU), which is a 1 minute drive away.
When can I move in?
You can check in at any point from the start date of your tenancy. You can find your start date in your tenancy agreement or by logging into MyAccount here.
We’ll send you further information on checking into Severn Point soon.
Find out more about Severn Point
Fire test time and meeting point