If we are still working on resolving a complaint you may have, we will continue to see this through. Our teams will be able to keep up any contact you have had with them about this.

If you're currently living with us, you'll be able to continue to use your account for the duration of your booking in the 25/26 academic year. If you have rebooked for 26/27, Flow Student will be in touch to let you know how to set up an account.

You should continue to manage your booking in MyAccount on the website.

Please note, if you have also made a booking for 26/27 you will need to manage this through Flow Student. You will receive an email from Flow Student with information about activating this account.

You can disclose a disability at any time by contacting reception at your property.

Please be assured that your promotion will still be honoured if you are eligible. You can find all the terms and conditions here. If you still have a query please email Contact Us.

Your policy will remain the same and your policy will continue to be valid until the end of your tenancy.

Yes, you can still receive a reference for your time at Unite Students. You can request this directly from the property team at the property.

No. Your booking will be transferred to Flow Student, and there are no changes to the tenancy agreement you have already accepted.

Any changes to payment schedules will have been made to align with Flow Student payment schedules.

If you want to change to a different payment schedule, you’ll need to speak to Flow Student once the sale of the property has completed. They will be in touch with you directly soon to introduce themselves.

If you’d like to move in early, you might be able to do this through Flow Student. This is dependent on availability at your residence. They will be in touch with you directly soon to introduce themselves.