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CONTACT US
Whether you want to talk to us about booking, your stay with us, or need to get in touch urgently, our friendly on-site team are there to help.
Call emergency services on 999.
Your confirmation email and account details can take up to 2 hours to arrive or update.
Check your junk/spam folder
Still not received it after 2 hours? Get in touch with us below.
How to get in touch
Get quick answers from our team. Just press the Chat button to start chatting now. Mon–Fri: 8am–6pm Sat: 9am–5pm
Speak directly with a member of our team. UK: 0300 303 8642 International: +44 203 9298 908 Hours: Mon–Fri 8am–6pm, Sat 9am–5pm
Already booked or moved out? Our customer support team are here to help. If you're currently living with us, your reception team can also assist.
Need help choosing, making or completing your booking? Email our bookings team.
We hope you never have cause to complain, but we know sometimes things can go wrong. If you'd like to make a complaint, we will handle it in a consistent, fair, transparent, and compliant way.
The easiest way is to speak to one of our team at your accommodation. That way, they can start to help right away.
We understand that sometimes, you'd like to speak to our head office team. When getting in touch, make sure you include your name, your contact details and any information that is relevant to your complaint, including what you've already done and who you have spoken to.
Get in touch with us using the phone number or email above.
When you get in touch, we'll acknowledge your complaint within 1 working day.
We'll investigate and respond to you within 10 working days, but we'll always try to be as quick as we can.
We are a member of the National Code of Standards, who help set standards within the Student Accommodation sector.
If you'd like to make a complaint to them, you can visit their website.
Booking online is the quickest and easiest way to book your accommodation directly with us.
To secure your room we require:
Your personal details including legal name, address and contact details
Details of your guarantor
Your payment details
An advance rent payment (if applicable)
You to accept a tenancy agreement
Your guarantor to accept a tenancy agreement
You can check the status of your booking in the My Booking section of My Account
Once you have booked your room, you will receive your booking confirmation email with a link to your tenancy agreement. It is very important that you understand what you're accepting. More information on your tenancy agreement can be found here.
Yes - you can view our properties before you book.
We offer virtual tours for most properties, and you can also book an in-person viewing if you’d prefer.
To arrange a viewing, visit our book a viewing page, choose your property, and select a date and time that works for you. You’ll then need to log in or register to confirm your booking, and you’ll receive a confirmation email.
Yes! You can request to bunk with your friends with Unite Students by making a group booking. All you need to do is fill out a group booking form, select your city, choose a flat size, and secure your rooms.
It’s the perfect in-between of university halls and shared house accommodation. You call the shots by choosing your own housemates – we take care of the rest.
When you live with Unite Students, ultrafast broadband and Wi-Fi is included in your rent. You can connect up to 50 devices at the same time, whether you’re in your room, study space or common areas.
Your Wi-Fi will be provided by Glide, unless it’s provided by your university. Glide delivers:
Up to 1Gb/s on wired connections
(in-room ports)
Up to 300Mb/s over Wi-Fi
You’ll receive full details of your provider when you arrive. In the meantime, you can check broadband and Wi-Fi availability here.
If you’ve received a Glide passkey
Search for Wi-Fi networks and select Glide-US-Resident
Enter your passkey
If you haven’t received a passkey
Search for Wi-Fi networks and select Glide-US-Signup or US_Glide
Open a browser
Follow the on-screen steps to register your details on the Glide welcome page
Help with Glide Wi-Fi
Get in touch with them directly by calling 0333 123 0198, by emailing studentsupport@glide.co.uk.
Need to replace a lightbulb? No hot water? Raise a maintenance request through the Unite Students App to get an issue with your room or flat fixed by our team. We'll keep the request updated and let you know as it progresses through each stage until we've sorted it.
We hope that you will feel safe and secure throughout your time living with us.
All our homes are accessed by either a secure fob or card system and each bedroom door has its own lock. Reception hours vary, but most are staffed from 8am to 8pm.
We’ve got CCTV at every home, and an overnight safety team in every city ready to respond to any incident - no matter how small.
Back in 2004, we became one of four founding members of a new set of standards for student accommodation: the National Code for Assured Accommodation.
We’ve been signed up to the code ever since, which means we meet strict standards for health and safety, fire safety, security, maintenance and repairs, facilities, and more.
And remember, your belongings are also insured through Howden for Students.
We know student life isn’t stress-free, and we’re here to listen. Our teams on the ground can signpost you to services in your city and university, and some are specially trained. They are supported by our dedicated Student Support Team, working closely with your university ensuring that you receive the right level of support for any challenges you may be facing.
Our teams are trained to follow our welfare procedure and signpost to teams and partners who can assist you as and when needed. We have a dedicated Student Support team who have extensive knowledge and experience of student life, and who also work closely with our University partners.
We have partnered with Health Assured to provide you with a dedicated Student Wellbeing helpline available to all our residents. We also partner with Student Minds, the UK’s student mental health charity. They empower students and members of the university community to look after their own mental health, support others and create change.
Our Emergency Control Centre is available 24/7, 365 days a year. You can reach them on 0300 303 1611 or via a call point on site.
We’re here if you are locked out of your flat, need to make a noise complaint, have any concerns about your property or have a welfare concern about someone else.
If there’s an emergency, such as a crime taking place, fire or a medical emergency, please call 999 in the first instance before alerting us. Read more useful information around what emergency numbers to call and when.
