How parents & guardians can support students' transition to university life

The first days at university are a big step – not just for your student, but for you too. While films might make it look like non-stop parties, the reality is usually more about learning flatmates’ names, finding the laundry room, and tracking down the nearest supermarket.

Here’s how we help support new students settle in – and a few simple ways you can support them before they go.

Getting set up

• Pack smart: Check what’s already provided in their accommodation and bring only the essentials. They can pick up extras later.

• Register with a GP: We provide quick-start guides with details of local surgeries at each property.

• Protect their belongings: All Unite Students residents have contents insurance included with Howdens, at no extra cost.

Support at their fingertips

Our Unite Student App makes life easier from day one. It puts everything in one place, including:

• Chatting with neighbours

• Seeing what events and socials are on in their building

• Getting important updates

• Paying rent and managing their account

• Reporting maintenance issues

• Accessing wellbeing support

• Unlocking perks for exclusive discounts and deals

It’s both a practical tool and a way to feel part of the community.

Wellbeing matters

University life comes with challenges. We make sure support is always available:

• 24/7 wellbeing helpline with Health Assured: Free, confidential help from trained advisors, available in 240+ languages.

• Financial support: Free access to Blackbullion’s tools and resources to help students manage money and explore funding opportunities.

Friendly, on-site support

Our on-site teams are always ready to help with:

• Adjusting payment plans if needed

• Providing wellbeing rooms and quiet spaces

• Supporting social events and activities

• Making accessibility adjustments

We also run regular events and programmes to help students meet people and build connections that last.

Helping them thrive

It’s normal to feel a little nervous about this next chapter. With the right preparation – and the support we provide – your student can settle in quickly and focus on enjoying university life.

At Unite Students, we offer more than just accommodation. We create a safe, supportive community where students can grow, make friends, and succeed.