Living with uS: How and why to download the MyUnite app
We designed and built the MyUnite app to make daily tasks at your Unite Students home as easy as possible.
The app is how you use the laundry machines, so you’ll need it for that. But you’ll want it for plenty more, from getting help when you're locked out to chatting on a group chat with your flatmates.
In this guide, you’ll find out how to download the MyUnite app and why you’ll need it to get the most out of your new home.
How to download the MyUnite app for free
By now, you probably don’t need instructions for downloading an app. Either search your app store for MyUnite, or use the relevant link below.
Why you should get the MyUnite app
Before you arrived, we sent you an email asking you to download the app and choose a check-in slot, upload your ID and connect with your flatmates in uChat.
You can still use uChat after you’ve checked in. But there are other features now available that will make your daily life easier.
Here are all the day-to-day things you can do with the app:
1) Laundry: Find a machine and pay for your cycle
Your washing machines and dryers are owned and managed by our laundry provider Circuit, but they’re controlled by the MyUnite app. Use it to find a machine that isn't in use, add funds and start your cycle.
If you don’t see the Laundry feature in your app menu, it’s likely that the machines in your building are operated through Circuit’s own app, or by a top-up card. You’ll find more information on how to use these machines in your laundry room. If you’re in any doubt though, get in touch with your team at reception.
2) Tell us if you're self-isolating
If you’ve settled in at your new home, but are showing Covid-19 symptoms, have been in contact with someone who recently tested positive for Covid-19 or have travelled back from a country that is required to self-isolate on arrival to the UK, you’ll need to self-isolate.
You'll need to tell us about it too. To do so, download the app, select ‘Register as self-isolating’ and follow the steps you are given.
3) Maintenance: Tell us in the app if something’s broken
When something breaks in your room or flat, log a maintenance request in the app and we’ll send somebody to investigate and fix the problem.
4) Lock-outs: Get back in your home when you lose your key
Lost or forgotten your key? Tell us in the app that you’re locked out and our 24-hour Emergency Contact Centre in Bristol will send a member of your local team to let you in.
5) Noise: Let us know if someone’s keeping you up at night
If somebody’s making an unreasonable amount of noise late at night, you can make a noise complaint in the app and your 24-hour security team will come and investigate.
How to get help with the MyUnite app
Getting help with the app is easy. Start at our MyUnite app help page, where you’ll find answers to the big questions.
And if your question isn’t answered there, email us at firstname.lastname@example.org and we’ll get back to you.