Built with you in mind
Packed with features, the MyUnite app is a must-have for anyone living with Unite Students. Want to connect with your flat mates before you move in? The app gives you access to uChat, our brand-new messaging service. Something broken? Log a maintenance request through the app and get updates on progress. With the app, you’re also able to report a noise issue, get help when locked out, access laundry services and more!
The MyUnite App can be easily downloaded for free from the App Store® (iOS) or Google Play™ store.
Features available before you move in
There’s plenty you can do with the MyUnite app before you even arrive. Find out more about your room, property and city with the Useful Information feature, and get to know the people you’ll be living with before you move in with the uChat messaging feature.
Connect with your flat mates before you arrive
uChat takes the guesswork out of who you’ll be living with come check-in day by allowing you to connect with your flat mates before you arrive. Simply opt in, choose a chat room (there’ll be one for each of the shared flat tenancies you have with us) and join the conversation.
The information you need, there when you want it
You’ll find plenty of handy information on your room, home and city in the Useful Information section. Want to know what you’ll find in your flat before you arrive or learn more about the support services available nearby when you’re living with us? You’ll find all of this and more in the palm of your hand with the MyUnite app!
Features available after you move in
Once you’re living with us, you’ll get access to more great features! From logging a maintenance request to getting help if you find yourself locked out, the MyUnite app is here to help you handle day-to-day life in student accommodation.
Log maintenance issues easily
From time to time you might experience a fault with your room or flat, and require the assistance of our Maintenance Team. With the Maintenance Request feature you can quickly submit a request by selecting where the issue is and what type of issue it is, and adding a description and photos of the issue. You’ll receive updates on the status of your request, so you can rest assured that your issue is being sorted.
Get alerts when a parcel is waiting for you
Expecting post? There’s no need to worry about missing your parcel as we’ll take it for you during our opening hours and store it safely until you can come to pick it up*. And with the MyUnite app, you can receive a notification when your post has arrived.
*Please note, we are only able to hold parcels and mail for a week as we have limited space.
Report a noise issue
Got a noise complaint? With the Noise Complaint feature, noise issues can be reported to us quickly and easily. To submit a noise complaint request, all you need to do is select where the noise is coming from (for example, in your flat, the courtyard or the block next door), provide a brief description of the kind of noise it is and let us know if it’s a recurring issue. After submitting a request, your complaint will be sent to our 24-hour Emergency Control Centre, and appropriate actions will be taken as necessary.
Get help when locked out
Losing your key outside of reception opening hours needn’t be a hassle with Unite Students. We have dedicated on-site Service and Safety teams in all our cities, who are on hand to assist you if you find yourself locked out outside of reception opening hours. With the app’s Locked Out Request feature, all you need to do is select the situation you find yourself in, your location and confirm your mobile number, and your request will be sent to our 24-hour Emergency Control Centre.
Use the laundry machines
The MyUnite app allows you to find an available washer or dryer and pay for a cycle. Once you’ve loaded the machine and hit start, the app lets you see when your cycle will finish. All with a few taps of the screen and a scan of the machine’s QR code.
Need help using the MyUnite app?
We strive to make our app as intuitive and easy to use as possible, but we understand that sometimes issues can occur. We've put together a handy guide to help you when you're using the app.