HelpChecking outWhen will I get my deposit back?

When will I get my deposit back?

Most of our bookings do not require a deposit, but if you did pay a deposit to secure your booking, it will be returned to the bank account which made the initial payment within 14 days after your tenancy end date.

If you paid advance rent at the start of your tenancy, we put this toward your first rent instalment. It wasn’t a deposit, so we won’t return it to you when you check out. If we have to charge you for damage, cleaning or left items, the email we send will contain an invoice and instructions for how to pay.

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