CancellationCan I cancel my booking?I didn't get the grades I need to secure a place at university. Can I cancel my booking?My visa application has been declined. Can I cancel my booking?
EligibilityWho can book a room?
GuarantorWhat is a guarantor and why do I need one?What is the guarantor agreement?What happens if my guarantor doesn’t accept the agreement?
SublettingCan I sublet my room to someone else?
Tenancy agreementHow do I accept my tenancy agreement?Do I need to read the tenancy document?What does tenant and guarantor details mean in my tenancy agreement?What are the accommodation details in my tenancy agreement?What is a tenancy period?What are special conditions?What is the completion of tenancy?What are the tenancy terms and conditions?