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Help≥Booking Terms

Booking Terms

CancellationCan I cancel my booking?I didn't get the grades I need to secure a place at university. Can I cancel my booking?My visa application has been declined. Can I cancel my booking?

EligibilityWho can book a room?

GuarantorWhat is a guarantor and why do I need one?What is the guarantor agreement?What happens if my guarantor doesn’t accept the agreement?

PetsCan I bring my pet with me?

SublettingCan I sublet my room to someone else?

Tenancy agreementHow do I accept my tenancy agreement?Do I need to read the tenancy document?What does tenant and guarantor details mean in my tenancy agreement?What are the accommodation details in my tenancy agreement?What is a tenancy period?What are special conditions?What is the completion of tenancy?What are the tenancy terms and conditions?

VisitorsCan I have visitors in my room and how long for?