Arrival timeWhen can I move in?
BedWhat's my bed size?What bedding is suitable for a 3/4 sized bed?Do you provide bedding or do I need to bring my own?
Changing roomsI want to move or upgrade my room. Can I do this?
Collecting keysHow do I collect my key?Can someone else pick my key up for me?What happens if I arrive and no one is there to check me in?
Early check-inCan I move in early?
MyUnite AppI’ve chosen my preferred arrival time in the app but need to change to it - can I do this?How do I choose a check-in slot in the MyUnite app?I can’t see Get Ready for Check-in on my app menu. Why is this?My details are wrong in the Get ready for check-in section of the app. How do I change this?It is taking a long time to upload my ID to the app. What should I do?I've selected my preferred arrival time in the app but I'm going to be late. Do I need to let you know?Do I need to let you know if I’ll be arriving after my tenancy start date?I have a check-in slot but I might miss it. What should I do?There are no slots left, what can I do?None of the slots available suit me, what should I do?I don't know when I will be able to arrive. Is there a deadline for choosing a slot?My preferred arrival time/day is greyed out. What does this mean?I've received an email about a check-in slot but it doesn't look right. What should I do?
Room detailsWhere can I see details of my room like my block and room number?Where can I see a photo of the room I've booked?
What to bringWhere can I find more information on preparing to check-in?What do I need to bring with me to check in?What should I do if I don’t have photo ID?Is there anything I can't bring with me when I move in?Are things like pots, pans and cutlery provided in the kitchen?I have more luggage than I'm able to carry in one trip - what should I do?