Our pledge to you

We know it’s important to feel safe and secure in your university home. We asked what you need. Now, we’re taking action.Here’s how we’ll keep you safe Close

Help≥Living with us

Living with us

CleaningIs cleaning provided?My flatmates never clean our communal area. What can I do?

EmergencyWho can I contact in an emergency?

HeatingWhen does the heating turn on and how do I control it?

InsuranceHow do I make an insurance claim?

InternetHow do I connect to the internet?How much does the internet cost?I'm having trouble connecting to the internet. What should I do?

LaundryHow much does it cost to use the laundry facilities at my property?Where is the laundry room located?

Locked outWhat do I do if I lose my keys and get locked out?

MaintenanceHow do I raise a maintenance request if something is broken in my room?

Noise complaintThere is loud music playing above me, how do I make a complaint?

PrintingHow can I print at my property?

RulesCan I smoke in my room?

SafetyWhy are my windows restricted?

Safety and securityIs it safe to live with Unite Students?How can you support my wellbeing?What are your fire safety procedures?

Student supportDo you cater for students with disabilities?

Term breaksDo I have to move out during holiday periods like Christmas and Easter?What can be left if I'm only leaving for term holidays?

TVIs a TV included in my room?I want to bring a TV to watch in my room - how can I connect this?