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Living with us

CleaningIs cleaning provided?My flatmates never clean our communal area. What can I do?
Covid-19Do I need to wear a face covering in my building?
EmergencyWho can I contact in an emergency?
External building worksWhy is Unite Students planning on replacing the external facade on some of its buildings?How do you decide whether you are replacing the external facade of a building or not?What materials are used for the external facade at the moment, and what are you replacing it with?How will I know whether this impacts a building I am staying in or have booked to stay in next year?Are your buildings safe while this type of external facade remains and while work is carried out?What impact will these works have on students living in the buildings?How will Unite Students minimise disruption to me?I’m staying in a building that is having these works carried out, when will I hear more about it?What time of day will the works happen?
HeatingWhen does the heating turn on and how do I control it?
InsuranceHow do I make an insurance claim?
InternetI'm having trouble connecting to the internet. What should I do?How do I connect to the internet?How much does the internet cost?
LaundryHow much does it cost to use the laundry facilities at my property?Where is the laundry room located?
Locked outWhat do I do if I lose my keys and get locked out?
MaintenanceHow do I raise a maintenance request if something is broken in my room?
Maintenance self-serviceWhat’s a fused spur and how should I use it?How can I unblock my sink or shower?What’s a villavent and how should I use it?What should I do if I have problems with my fridge freezer?How do I use the temperature control in my flat?My small appliance is broken. What should I do?
Noise complaintThere is loud music playing above me, how do I make a complaint?
PrintingHow can I print at my property?
RulesCan I smoke in my room?
SafetyWhy are my windows restricted?
Safety and securityIs it safe to live with Unite Students?How can you support my wellbeing?What are your fire safety procedures?What is your equality, diversity and inclusion policy?
Student supportDo you cater for students with disabilities?
Term breaksDo I have to move out during holiday periods like Christmas and Easter?What can be left if I'm only leaving for term holidays?Do I still need to pay rent if I’m not using my room over term breaks?
TVIs a TV included in my room?I want to bring a TV to watch in my room - how can I connect this?