Topics

Living with us

Cleaning

Is cleaning provided?My flatmates never clean our communal area. What can I do?

Emergency

Who can I contact in an emergency?

Heating

My room is too hot in the summer, what can I do?When does the heating turn on and how do I control it?

Insurance

How do I make an insurance claim?

Internet

How can I set up Wi-Fi calling?I'm having trouble connecting to the internet. What should I do?How do I connect to the internet?How much does the internet cost?

Laundry

How much does it cost to use the laundry facilities at my property?Where is the laundry room located?

Locked out

What do I do if I lose my keys and get locked out?

Maintenance

How do I raise a maintenance request if something is broken in my room?

Maintenance self-service

What’s a fused spur and how should I use it?How can I unblock my sink or shower?What’s a villavent and how should I use it?What should I do if I have problems with my fridge freezer?How do I use the temperature control in my flat?My small appliance is broken. What should I do?

Noise complaint

There is loud music playing above me, how do I make a complaint?

Printing

How can I print at my property?

Term breaks

Do I have to move out during holiday periods like Christmas and Easter?What can be left if I'm only leaving for term holidays?Do I still need to pay rent if I’m not using my room over term breaks?

TV

Is a TV included in my room?I want to bring a TV to watch in my room - how can I connect this?