Living with us
EmergencyWho can I contact in an emergency?
InsuranceHow do I make an insurance claim?
InternetI'm having trouble connecting to the internet. What should I do?How do I connect to the internet?How much does the internet cost?
LaundryHow much does it cost to use the laundry facilities at my property?Where is the laundry room located?
Maintenance self-serviceWhat’s a fused spur and how should I use it?How can I unblock my sink or shower?What’s a villavent and how should I use it?What should I do if I have problems with my fridge freezer?How do I use the temperature control in my flat?My small appliance is broken. What should I do?
PrintingHow can I print at my property?
Term breaksDo I have to move out during holiday periods like Christmas and Easter?What can be left if I'm only leaving for term holidays?Do I still need to pay rent if I’m not using my room over term breaks?