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We know it’s important to feel safe and secure in your university home. We asked what you need. Now, we’re taking action.Here’s how we’ll keep you safe Close

Help≥Checking out

Checking out

Check-out cleaningMy flatmate didn't help to clean the kitchen. What do I do?My flatmate has left food in the freezer. What do I do?My Blu-Tack won't come off the wall, what can I do?I have a damage or cleaning charge to pay following my check out inspection. How can I make the payment?I’ve received a damage or cleaning charge that I don’t agree with. What should I do?Do I need to clean my room and flat before I check-out?

Check-out packingCan I leave things in my room if I've rebooked for next year?I left something in my room – can I come and pick it up?Can you store my luggage for a short time after I check out?

Check-out parkingWhere can I park to load up the car?

Check-out timeWhat’s the latest time I can check out?What happens if nobody is at reception when I check out?

Damage chargesThe microwave has been broken. Will we be charged for it?I forgot to put on the inventory that there was some damage when I moved in. Will I be charged?Can I make repairs myself?Do I need to clean my room and flat before I check-out?What happens after I check out?

Deposits and advanced rentWhen will I get my deposit back?Will I get my advance rent back?

ReferencesWill you give me a landlord reference?

Returning keysHow do I return my keys?Can I return my keys through the post?

Updating your addressI've checked out, but had something delivered to my property by mistake. Can you send this to me?