BillsWhat bills do I need to pay?Do I have to pay council tax?Do students have to pay TV licence?Where can I add or update my payment details?
Booking through universityWhat do I do if I have booked a room through the university?
Contents insuranceDo I need to buy contents insurance for my room?
Deposits and advanced rentWhat is advance rent? Do I still need to pay a deposit?I can’t afford to pay an Advance Rent Payment right now, can I still book?
Dual occupancyCan I share a studio room with someone else?
Extend or Short stayCan I extend my tenancy?
Group bookingCan I book a flat with friends?
PaymentsWhy is my credit no longer showing on my statement?What type of bank cards are accepted to make a payment on the Unite Students Website?What currencies can I use to make payments?Can I pay by UnionPay?How can I make a payment?Can I pay by bank transfer?What is an instalment schedule, and how many instalments will I have?How do I check my rent instalments?I haven't paid rent yet, can I still move in?What happens if I can't make a payment?What should I do if my Direct Debit fails?I can't process my payment on the website. What should I do?What happens if I can't pay because I haven't received my loan yet?What is a charge?
RefundsI am due a refund from Unite Students. How will this be processed?What information will be shared with NatWest?I’m being asked to enter my booking reference. How do I find this?I’ve locked myself out of my account. What should I do?What if I do not have a UK bank account?What if I don’t want to use Payit?What is the NatWest Payit refund process?